Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ymattica on February 05, 2016, 10:14:48 AM

Title: Composer 8.1.4 - Voice application and transaction list values
Post by: ymattica on February 05, 2016, 10:14:48 AM

Hi,
there is a way to directly read the values of a transaction list of the configuration db server?

Regards

Title: Re: Composer 8.1.4 - Voice application and transaction list values
Post by: Kubig on February 05, 2016, 11:54:47 AM

I think that within Composer is JavaScript function which achieve it, try to check the provided samples.

Title: Re: Composer 8.1.4 - Voice application and transaction list values
Post by: ymattica on February 05, 2016, 02:26:30 PM

Hi,
I need to read a transaction list in  a Voice application .
There are some funtion in GenesysOrchestrationFuntions when you are using a routing application ( WorkFlow ) but it seem not possible when you are using a voice application :'(
I could use the interaction data block when the application starts, but there are many variables to read and I do not always serve them all...

Title: Re: Composer 8.1.4 - Voice application and transaction list values
Post by: Kubig on February 05, 2016, 02:40:56 PM

Within voice application is not possible by default. So, you have to reinvent your own way - for example through the database directly or via any custom service which will provide you with the data

Title: Re: Composer 8.1.4 - Voice application and transaction list values
Post by: ymattica on February 05, 2016, 02:49:22 PM

thanks a lot

I had thought to make a direct request to the DB even if this solution does not really like !

Regards