Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Hara hara mahadev on February 08, 2016, 02:56:45 PM

Title: IVR pulling data from which server
Post by: Hara hara mahadev on February 08, 2016, 02:56:45 PM

I have a basic question.

I want to know where is IVR pulling data from.
for eg. IVR is giving us the payoff balance for particular account number. From whch database does it search the payoff balance for that account number. We are using Genesys GVP 7.6.

Title: Re: IVR pulling data from which server
Post by: Kubig on February 08, 2016, 03:27:08 PM

It is a custom database, not default.

Title: Re: IVR pulling data from which server
Post by: cavagnaro on February 08, 2016, 07:23:56 PM

Gvp doesn't have a DB to start, only to store metrics of gvp itself.
Are we reaching this kind of questions now? So sad :(