Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S2H on February 09, 2016, 10:13:43 AM

Title: Display caller's dailed number in CCPulse
Post by: S2H on February 09, 2016, 10:13:43 AM

Hi,
  I had a requirement to show the caller's dailed number in CCPulse. for e.g If an contact center agent receives a call from the customer, the customer number should be displayed in ccpulse. And, also i analyzed the statserver logs, ANI is showing the customer dailed number. But, how to display it in ccpulse
    And, I searched in the genesys knowledge base and i got this stat.
[UserData_ANI]
Category = CurrentCustomValue
Formula = GetGlobalNumber("ANI",-1)"
MainMask = *
Objects = Agent, Place, GroupAgents, GroupPlaces
Subject = DNAction

But it is not working correctly. So, how to achieve it?

Thanks in advance.

Title: Re: Display caller's dailed number in CCPulse
Post by: Kubig on February 09, 2016, 11:30:59 AM

Just create new or replace existing view and add the mentioned statistic.

Title: Re: Display caller's dailed number in CCPulse
Post by: S2H on February 09, 2016, 11:41:26 AM

I have created a view using that stat but the stat is showing a value of 0 always.

Title: Re: Display caller's dailed number in CCPulse
Post by: Kubig on February 09, 2016, 11:42:14 AM

And the SS logs say what?

Title: Re: Display caller's dailed number in CCPulse
Post by: hsujdik on February 09, 2016, 12:18:10 PM

Hi, S2H,

The user thmuche has posted this week a very similar topic using CCPulse+ formulas (instead of using StatServer formulas). Me and him were able to get both ANI and DNIS appearing on CCPulse. Refer to this topic: http://www.sggu.com/smf/index.php/topic,9346.0.html

Title: Re: Display caller's dailed number in CCPulse
Post by: S2H on February 09, 2016, 01:51:55 PM

Thanks a lot... Very useful information