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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: davidcano22 on February 09, 2016, 05:30:14 PM

Title: WFM - Approving Different Agent Exception then Selected
Post by: davidcano22 on February 09, 2016, 05:30:14 PM

Hi,

In WFM Supervisor, when in schedule master - change approvals, with weekly period; supervisor goes to look to approve an agent's exception; However, when clicking approve, a different agent's exception gets approved instead.  Has anyone ran into this and what did you do to fix.  I am running WFM 8.5