Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vino.sd08 on February 09, 2016, 07:17:13 PM

Title: Tserver for Nortel environment automatically sends DNDON when AGENTLOGOUT
Post by: vino.sd08 on February 09, 2016, 07:17:13 PM

HI all,
We are into development of a softphone. We came to know that Nortel server will send EventDNDOn while we RequestAgentLogOut, why this is happening and how to over come. Is there any server configuration to disable this feature or its coming from URS. Kindly help us

Title: Re: Tserver for Nortel environment automatically sends DNDON when AGENTLOGOUT
Post by: cavagnaro on February 09, 2016, 08:28:07 PM

Ask your Nortel guys.
At least post what configurations you have on those sets on the Nortel side. Read the TServer guide as well to see how Genesys recommends configurations to be done

Title: Re: Tserver for Nortel environment automatically sends DNDON when AGENTLOGOUT
Post by: vino.sd08 on February 09, 2016, 10:01:01 PM

We dont have such guys  :)

https://genesys.secure.force.com/support/servlet/fileField?id=0BEU0000000TcYt
In TServer for Nortel environment, Workspace no longer sends three
RequestAgentLogout requests when an agent tries to exit the application. Previously, in
environments where TServer automatically sends a DNDon and EventAgentLogout,
Workspace made several attempts to logout the voice DN. (IW-7414).

We dont know that, this feature is exactly done by tserver. Thats y asking, according to above quote from WDE 8.5 release notes this is done by t-server.  If its so, how can we overcome this through configuration.

Title: Re: Tserver for Nortel environment automatically sends DNDON when AGENTLOGOUT
Post by: Kubig on February 10, 2016, 07:59:53 AM

The EventDNDOn is based on CTI message from Nortel PBX:

[quote]Make Set Busy Notification[/quote]

same as is set the DNDOff while login.