Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Andy Bender on January 01, 1970, 12:00:00 AM

Title: Adding cals to a Virtual Queue
Post by: Andy Bender on January 01, 1970, 12:00:00 AM

How would my application add and remove calls from a virtual . I communicate with the TServer to acquire and attach user data. Is there a way through a TServer to the virtual queues? If not, how else might I add calls to a virtual queue and how would I remove them?
Thanks Andy

Title: Adding cals to a Virtual Queue
Post by: Vic on January 01, 1970, 12:00:00 AM

Andy,

VQ's are mantained by URS.
For every VQ you still need a real RP where the physical call is placed. If you really want to get your hands dirty, what you do is issue your own 0x57 and 0x58 events with ThisQueue = your virtual queue. I think URS would get totally screwed up though if you start doing it.
Why are ou tryingt o place your call in VQ manually?

Title: Adding cals to a Virtual Queue
Post by: cumi on January 01, 1970, 12:00:00 AM

I am not a kind of routing designer expert, but I saw my collegue how did he do that. He was "assagn"ing calls to VRQs in the strategy.

The issue with RPs that Vic wrote is correct: you always need a phisical RP, where the call can "wait"...