Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Wombat on February 26, 2016, 10:51:15 AM

Title: Action to reconnect CCPulse 8.1.1 to StatServer
Post by: Wombat on February 26, 2016, 10:51:15 AM

I'm using CCPulse 8.1.1 to generate some end-of-day reports. It's permanently running on a desktop that sits unattended and only interacts with CCPulse once a day to grab the reports. That side is all working fine but due to the timeout rules the StatServer will disconnect at some point in the day.

I'd like to run an action at 2115 each day to reconnect the CCPulse instance to the StatServer. Does anyone have a code sample handy that would do this please?

Cheers!

Title: Re: Action to reconnect CCPulse 8.1.1 to StatServer
Post by: cavagnaro on February 26, 2016, 12:22:42 PM

?
Better increase that timer.

Title: Re: Action to reconnect CCPulse 8.1.1 to StatServer
Post by: Wombat on February 26, 2016, 04:01:41 PM

Love to, but I'm a user, not the admin and they won't disable the timeout

Title: Re: Action to reconnect CCPulse 8.1.1 to StatServer
Post by: Wombat on March 07, 2016, 10:40:22 AM

Solved it - in a roundabout way...

Using an Excel Macro to send keystrokes to CCPulse I have set a string of commands that close and reopen one of the stats windows. When the window is re-opened it requests the stats and prompts a connection to the Statserver. If the connection has timed out then the new connection will refresh it.

I'm testing this over the next couple of days and will post back with the code once proven.