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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: flara on February 27, 2016, 05:20:00 PM

Title: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on February 27, 2016, 05:20:00 PM

Hello todo everybody!:
I need to understand the relation between multiskill ( agent reassignment) and blending. Is blending a part of multiskill or multi assignment?. In our case we want to activate multi assignment and blending. We have made tests with multi assignment and ok. In a manual we  have read that you can make blending with multi assignmet activated or with no multi assignment at all, only wit the progressive_blending_reserved_agents and with the progressive_blending_agents_status options in the campaign group ocs annex section. When we do the blending with the options don work and all agents are assigned to the campaign and no agents are assigned to inbound, and the inbound calls are waiting after disconect because URS says that the agents are not assigned to inbound.
We have added all vq's and rp's that can accept inbound calls to the outbound agent group, but there is not results. We have ocserver 8.1 and URS 8.1
In this case we have the agent-assignment option set to false. To do blending have to activate this option? What is then the difference with agent reasignment in multiskilled space?
Sorry about the large case, but we are worried about this because we dont have more ideas.
Thank you a lot .

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: caractacus on February 28, 2016, 05:08:08 PM

Hello flara, 

You can implement blending either way,  setting progressive_blending_reserved agents is the simple way of doing so, it simply reserves a number of agents for inbound calls.  For example if you had a progressive campaign configured with 5 agents and progressive_blending_reserved_agents=2 , the maximum number of outbound calls that would be made at a time would be 3 since OCS would reserve two agents to answer inbound calls.

Whilst you can still do this,  blending can now be done using dynamic agent re-sssigment which allows more flexibility.  There are a number of options , which are described in the Outbound Deployment GUide, which can be configured to tune how agent assignment works, but one other thing you will need to ensure is that URS uses the campaign group target.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on February 29, 2016, 08:11:42 AM

Hello caractacus:
First of all, thank you for your response. We are having different tests and we have implemented the agent re-assignment in multiple campaigns and it Works, and  we'd like implement blending without re-assignment. We have this options in the Annex  Campaign Group OCserver section:
agent-assignment ='false'
progressive_blending_reserved_agents ='2'
progressive_blending_reserved_status ='ready'
divert_to_unknown_dn ='true'
transfer_to_unknown_dn='true'
We have in the Campaign Agent Group, all the VQ's and RP's that can acept inbound calls, and activated the OCCExtension java statistics in OCS_StatServer (8.1.000.33) and in RoutingStatServer (8.1.000.33).
When we loggin 3 agents, all the agents are assigned to the campaign (we see it in CCPulse) and no agents are reserved to inbound, So when a inbound call arrives, it is waiting after disconect  because URS says that the agent how is intent to route the call is Not Assigned (stat).
Is there any URS /OCS bug?. is there a min agent number for this option?. Is any other option, in other component, to make it Works?. Are we configuring wrong the Campaign group?
The versions we have are:
OCServer 8.1.100.05 and URS 8.1.400.18
Thank you for your interest!.
Best Regards.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: cavagnaro on February 29, 2016, 10:43:15 AM

Seems more a configuration issue rather than a bug.
Please post URS logs and describe them

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on February 29, 2016, 12:20:19 PM

Hello cavagnaro:
  Thank for your interested post.  please say to me if you need more information or an specific information.
Here post the URS log:
We have this configuration in the campaign group:
agent-assignment ='false'
progressive_blending_reserved_agents ='2'
progressive_blending_reserved_status ='ready'
divert_to_unknown_dn ='true'
transfer_to_unknown_dn='true

I make login with 3 agents:
82950 in Place_71302
82954 in Place_71308
62700 in Place_63108

Inbound Call --> 009a027bf9c595e0 that is routed to agent 82950 but not working because 82950 is Ignored Not Assigned (stst).

Start the campaign 60 MyS Impagados, and all the 3 agents ared assigned to the campaign:


12:20:35.711 PA Session Info:
OwnerDBID: 180; Campaign DBID: 138; Group DBID: 709; Name: 60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS;
Mode: Progressive; Status: Running; WorkTime: 20;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Static Port Allocation; Options - Number of CPD Ports: 10; ASM Channel Num: 0;
Estimated Ports: Dial=    0.0;
Hit Ratio Min:  5.00%;
Blending - Agents: 2; Status: Ready;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Max Overdial:  0.00;
Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real:                  0.667;              0.000;            0.000;
Current for  20 min:  0.667;              0.000;            0.000; (unreliable)
Agents/Places - Total: 3; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 2;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound  - Queued: 1; Established: 0;
Hit Ratio: 1.0000;
Durations - Out:  0.00; In:  0.00; Total:  0.00; Dial:  0.00; NoContact:  0.00; Engage:  0.00; ACW:  0.00;
Traffic  - Out: 0.000; In: 0.000;
Outbound Calls - TotalDialed: 0; Established: 0; Completed: 0;
NoContact: 0; NoContactAM: 0; Abandoned: 0; Cleaned: 0; Removed: 0; Removed_AM: 0;
Inbound Calls  - TotalQueued: 1; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;


URS_Log:

12:20:35.213_T_I_0000000000000000 [14:0c] EventQueued is received for ts TServer[SwitchAvaya_DESA] (this dn=44415)
    _T_I_009a027bf9c595e0 [01:11] connid 009a027bf9c595e0 is bound to the call 216799-00000000053679f0
    _T_I_009a027bf9c595e0 [01:1b] calluuid 2ED2VAIGIP24TF6AMN57CC2SK80005DK is bound to the call 216799-00000000053679f0 as 0000000004da0760
12:20:35.213_I_I_009a027bf9c595e0 [01:01] call (216799-00000000053679f0) for Resources created (del 0)
    _T_I_009a027bf9c595e0 [14:09] add DN TServer 44415 <44415@SwitchAvaya_DESA> (CDN 57 009a027bf9c595e0 0000000004da0760) to the call 216799-00000000053679f0 truly:22
12:20:36.010_M_I_ [10:1d] PULSE (calls: 72(73)=72+1-1, targets=1, firsters=29+0, time=1456744836, mem=0,394648,27425,402,786,0,2,0)
12:20:36.010_M_I_ [10:1d] vqs allocation pattern: static=(13 256 128) dynamic=(405260 103/1024)
12:20:36.010_M_I_ [10:1d] check queue for SO <82950> type <Agent> stat <##state> (2 trgs 0 cpu)
    _M_I_0000000000000000 [10:20] try to route to ag "82950" (pl "Place_71302", 1 ready DNs, 2 trgs): TRG 00000000052ab400 VQ 00000000051bce60(2 calls)
    _M_I_ [10:20] VQ 00000000051bce60 is ignored: other dn type(cfg)
    _M_I_0000000000000000 [10:20] try to route to ag "82950" (pl "Place_71302", 1 ready DNs, 2 trgs): TRG 00000000052acc10 VQ 00000000051be030(1 calls)
    _M_I_ [10:20] VQ 00000000051be030 is ignored: other dn type(cfg)
12:20:36.010_M_I_ [10:1d] PULSE over: 0 cpu 1 objects 2 trgs
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventRouteRequest
AttributeCallState 0
AttributeThisQueue '44415'
AttributeNetworkCallID 3357016320
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeDNIS '44415'
AttributeANI '71305'
AttributeCustomerID 'Resources'
AttributeThisDN '44415'
AttributeThisDNRole 2
AttributeOtherDN '71305'
AttributeOtherDNRole 1
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 00 01 18 c8.. (len=8)
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeTimeinuSecs 228000
AttributeEventSequenceNumber 000000000005e7f2
12:20:37.228_T_I_009a027bf9c595e0 [14:0c] EventRouteRequest is received for ts TServer[SwitchAvaya_DESA] (this dn=44415)
    _T_I_009a027bf9c595e0 [14:09] add DN TServer 44415 <44415@SwitchAvaya_DESA> (CDN 71 009a027bf9c595e0 0000000004da0760) to the call 216799-00000000053679f0 truly:11
    _T_I_009a027bf9c595e0 [14:08] check delayed proc
    _I_I_009a027bf9c595e0 [14:33] strategy: *0x65*MyS_TRANSFERENCIAS (2976654742) is attached to the call
12:20:37.228 Int 20001 interaction 009a027bf9c595e0 is started
    _I_I_009a027bf9c595e0 [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
12:20:37.228_I_I_009a027bf9c595e0 [09:06] >>>>>>>>>>>>start interp()
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_009a027bf9c595e0 [07:46] no error mode for this call
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: vdn_entrada(LOCAL) <- STRING: "44415"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(LISTA_NEGRA) item Telefonos, key 71305 result: 'no key'
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: mensaje_espera(LOCAL) <- STRING: "RP_MyS_ESPERA_4MIN_ID_CAS@RoutingStatServer.RP"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key TIPO_TRANSFERENCIA result: SOCIOS
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: destino_transferencia(LOCAL) <- STRING: "SOCIOS"
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: cv(LOCAL) <- STRING: "CV_TX_MyS_CANALDIRECTO_MEDIADO"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key SKILL_AVAYA result: 76608
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: uudata(LOCAL) <- STRING: "76608"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key PRIORIDAD result: 750
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: prioridad(LOCAL) <- INTEGER: 750
12:20:37.228_M_I_009a027bf9c595e0 [07:0c] default priority 750
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662707
AttributeUserData [19] 00 01 00 00..
'PRIORIDAD' '750'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662708
AttributeUserData [19] 00 01 00 00..
'UU_DATA' '76608'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662709
AttributeUserData [18] 00 01 00 00..
'OR_TR_EXT' 'SI'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662710
AttributeUserData [34] 00 01 00 00..
'DESTINO_TRANSFERENCIA' 'SOCIOS'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662711
AttributeUserData [15] 00 01 00 00..
'CANAL' 'MyS'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662712
AttributeUserData [20] 00 01 00 00..
'DESCONEXION' 'NO'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_I_I_009a027bf9c595e0 [07:26] HERE IS TARGETS
TARGETS: GA_NULO@RoutingStatServer.GA       
12:20:37.228_M_I_ [17:0c] VQ 0000000005088cf0 created: type=0, ten=Resources
===============================
    _M_I_ [17:06] VQ 0000000005088cf0 TRG 000000000534e2c0 added: name=GA_NULO, location=RoutingStatServer, type=GA, state=##state, activity=unknown
12:20:37.228_M_I_ [10:06] SO(00000000050e7d50 73 2) ten=Resources name=GA_NULO@RoutingStatServer.GA: stat <##content> asked (0,0,13)
12:20:37.228_M_I_ [17:05] VQ 0000000005088cf0 TRG 000000000534e2c0 (name=GA_NULO, location=RoutingStatServer, type=GA) synchronizing (o=0, n=0, c=0)

12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 57 for vq CV_TX_MyS_CANALDIRECTO_MEDIADO (0 0 0 0 0 0)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [115] 00 06 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeThisDN 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_M_I_009a027bf9c595e0 [13:02] entering LVQ "CV_TX_MyS_CANALDIRECTO_MEDIADO" (1)
    _M_I_009a027bf9c595e0 [17:0f] VQ 0000000005088cf0 [at all 31 0 0] 1 Target(s), flag=808a, guid: 0Resources|CV_TX_MyS_CANALDIRECTO_MEDIADO|1|d-1|1|00|0||||||01|00{}{}{}[]GA_NULO@RoutingStatServer.GA
12:20:37.228_M_I_009a027bf9c595e0 [13:01] current vq: 0000000004d842b0 id=405039(), nVQ=4-3b10ec0, priority=750, time=1456744837.228
12:20:37.228_M_I_009a027bf9c595e0 [17:11] VQ 0000000005088cf0 first available call: 009a027bf9c595e0, reason=(1)binding
12:20:37.228_M_I_009a027bf9c595e0 [13:03] call (vq 0000000004d842b0, id=405039, priority 0, time 1456744837.228) waits for VQ 0000000005088cf0 (name="CV_TX_MyS_CANALDIRECTO_MEDIADO") now (0)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662713
AttributeUserData [74] 00 02 00 00..
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 85 for vq CV_TX_MyS_CANALDIRECTO_MEDIADO (0 0 0 0 0 0)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [187] 00 08 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeThisDN 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088cf0 (vq "CV_TX_MyS_CANALDIRECTO_MEDIADO", id=405039), (1 Targets): SELECT ANY by stat <NONE>(random    0000000000000000)
    _M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088cf0 TRG "GA_NULO"(000000000534e2c0): empty(0-0 components) passed
    _M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088cf0 (vq "CV_TX_MyS_CANALDIRECTO_MEDIADO" id=405039): TRG NOT SELECTED (1 0 0 0 0)
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key SKILL_SERVICIO result: SRV_SOC
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: skill_servicio(LOCAL) <- STRING: "SRV_SOC"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key SOCIO result: 1
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: skill_negocio(LOCAL) <- STRING: "NEG_VT1"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key DNIS_SERVICIO result: TR.EXT.SC1
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: dnis_servicio(LOCAL) <- STRING: "TR.EXT.SC1"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key SKILL_PRODUCTO result: PRTO_AH
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: skill_producto(LOCAL) <- STRING: "PRTO_AH"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key SKILL_IDIOMA result: ID_CAS
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: skill_idioma(LOCAL) <- STRING: "ID_CAS"
    _I_I_009a027bf9c595e0 [07:3f] get data from cfglist(MyS_LISTA_VDNs_TRANSFERS) item 44415, key DNIS_NUMERO result: 44415
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: dnis(LOCAL) <- STRING: "44415"
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: cv(LOCAL) <- STRING: "CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS"
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: ga(LOCAL) <- STRING: "GA_MyS_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.GA"
    _I_I_009a027bf9c595e0 [10:0d] HERE IS SDATA: CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer - Statistic:ExpectedWaitTime|Filter:MyS_S_AH
12:20:37.228_M_I_ [10:4d] SO(00000000051a7a40 655 3) ten=Resources name=CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.Q stat <Statistic:ExpectedWaitTime|Filter:MyS_S_AH>: opening
    _C_I_ [0D:01] converting ten:Resources name:CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS to sw:SwitchAvaya_DESA, dn:CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS
12:20:37.228_M_I_ [10:4f] SO(00000000051a7a40 671 1) ten=Resources name=CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.Q: peek stat <Statistic:ExpectedWaitTime|Filter:MyS_S_AH> 672 (skt 3)
12:20:37.228_M_I_ [10:06] SO(00000000051a7a40 671 1) ten=Resources name=CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.Q: stat <Statistic:ExpectedWaitTime|Filter:MyS_S_AH> asked (0,0,101)
12:20:37.228_M_I_009a027bf9c595e0 [17:11] VQ 0000000005088cf0 first available call: none, reason=(0)strategy
12:20:37.228_I_I_009a027bf9c595e0 [09:04] <<<<<<<<<<<<suspend interp(SDATA), func:SData timers:00010
    _M_W_ [10:14] stat server ERROR <Filter name not found>
    _M_W_ [10:14] stat error: server <RoutingStatServer>, stat <Statistic:ExpectedWaitTime|Filter:MyS_S_AH>, object <CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.Q>, ref=671
12:20:37.228_M_I_009a027bf9c595e0 [17:11] VQ 0000000005088cf0 first available call: 009a027bf9c595e0, reason=(1)strategy
12:20:37.228_I_I_009a027bf9c595e0 [09:05] >>>>>>>>>>>>resume interp(0), func:SData
    _I_E_009a027bf9c595e0 [09:05] error in strategy: 0013 Remote error (SData)
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: ewt(LOCAL) <- FLOAT: 0
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662714
AttributeUserData [201] 00 08 00 00..
'SKILL_SERVICIO' 'SRV_SOC'
'TIPO_INTERACCION' 'Llamada Entrante'
'DNIS_SERVICIO' 'TR.EXT.SC1'
'SKILL_NEGOCIO' 'NEG_VT1'
'SKILL_PRODUCTO' 'PRTO_AH'
'SKILL_IDIOMA' 'ID_CAS'
'DNIS_NUMERO' '44415'
'ANI' '71305'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 85 for vq CV_TX_MyS_CANALDIRECTO_MEDIADO (0 0 0 0 0 0)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [386] 00 10 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'SKILL_SERVICIO' 'SRV_SOC'
'TIPO_INTERACCION' 'Llamada Entrante'
'DNIS_SERVICIO' 'TR.EXT.SC1'
'SKILL_NEGOCIO' 'NEG_VT1'
'SKILL_PRODUCTO' 'PRTO_AH'
'SKILL_IDIOMA' 'ID_CAS'
'DNIS_NUMERO' '44415'
'ANI' '71305'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeThisDN 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
    _I_I_009a027bf9c595e0 [10:0d] HERE IS SDATA: GA_MyS_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer - StatAgentsWaitStatus
12:20:37.228_M_I_ [10:06] SO(00000000051a7ba0 149 2) ten=Resources name=GA_MyS_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.GA: stat <StatAgentsWaitStatus> asked (0,0,11)
    _I_I_009a027bf9c595e0 [10:0d] sdata returns 1(S)
  result of SData: FLOAT: 1
    _I_I_009a027bf9c595e0 [09:04] ASSIGN: agentes_ready(LOCAL) <- FLOAT: 1

12:20:37.228 Int 22000 Arrebuscando agentes libres en el grupo: GA_MyS_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS@RoutingStatServer.GA. Agentes libres: 1
    _I_I_009a027bf9c595e0 [07:14] expression translating: skill_servicio = 5  & skill_negocio = 5 & skill_producto = 5 & skill_idioma = 5 -> SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5
12:20:37.228_I_I_009a027bf9c595e0 [07:07] HERE IS TARGETS
TARGETS: ?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5@RoutingStatServer.GA
12:20:37.228_M_I_ [17:0c] VQ 0000000005088f50 created: type=0, ten=Resources
===============================
    _M_I_ [17:06] VQ 0000000005088f50 TRG 000000000534e210 added: name=?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5, location=RoutingStatServer, type=GA, state=##state, activity=unknown
12:20:37.228_M_I_ [10:06] SO(00000000052a7980 -1 2) ten=Resources name=?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5@RoutingStatServer.GA: stat <##content> asked (0,0,3)
12:20:37.228_M_I_ [17:05] VQ 0000000005088f50 TRG 000000000534e210 (name=?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5, location=RoutingStatServer, type=GA) synchronizing (o=0, n=7, c=0)
12:20:37.228_M_I_ [10:5d] SO(00000000051a7e60 151 2) ten=Resources name=62623@RoutingStatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 62623 ##state(00000000051a7e60), 0
12:20:37.228_M_I_ [10:5d] SO(000000000505ced0 11 2) ten=Resources name=62998@RoutingStatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 62998 ##state(000000000505ced0), 0
12:20:37.228_M_I_ [10:5d] SO(0000000004a2dd30 9 2) ten=Resources name=82950@RoutingStatServer.A: stat <##state> asked (0,0,1b)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 82950 ##state(0000000004a2dd30), 0
12:20:37.228_M_I_ [10:5d] SO(000000000505dc90 15 2) ten=Resources name=62997@RoutingStatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 62997 ##state(000000000505dc90), 0
12:20:37.228_M_I_ [10:5d] SO(00000000051a8120 152 2) ten=Resources name=82960@RoutingStatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 82960 ##state(00000000051a8120), 0
12:20:37.228_M_I_ [10:5d] SO(00000000051825a0 142 2) ten=Resources name=82954@RoutingStatServer.A: stat <##state> asked (0,0,1b)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 82954 ##state(00000000051825a0), 0
12:20:37.228_M_I_ [10:5d] SO(000000000505e4d0 18 2) ten=Resources name=62707@RoutingStatServer.A: stat <##state> asked (0,0,17)
    _M_I_ [17:09] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): connected to state Agent 62707 ##state(000000000505e4d0), 0

12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 57 for vq CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS (0 0 0 1456735055 30 12)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000NE'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [386] 00 10 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'SKILL_SERVICIO' 'SRV_SOC'
'TIPO_INTERACCION' 'Llamada Entrante'
'DNIS_SERVICIO' 'TR.EXT.SC1'
'SKILL_NEGOCIO' 'NEG_VT1'
'SKILL_PRODUCTO' 'PRTO_AH'
'SKILL_IDIOMA' 'ID_CAS'
'DNIS_NUMERO' '44415'
'ANI' '71305'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS'
AttributeThisDN 'CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_M_I_009a027bf9c595e0 [13:02] entering LVQ "CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS" (1)
    _M_I_009a027bf9c595e0 [17:0f] VQ 0000000005088f50 [at all 32 0 0] 1 Target(s), flag=808a, guid: 0Resources|CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS|1|d-1|1|00|0||||||01StatAgentLoadingMedia|00{}{}{}[]?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5@RoutingStatServer.GA
12:20:37.228_M_I_009a027bf9c595e0 [13:01] current vq: 0000000004d84c10 id=405040(), nVQ=14-3b10ec0, priority=750, time=1456744837.228
12:20:37.228_M_I_009a027bf9c595e0 [17:11] VQ 0000000005088f50 first available call: 009a027bf9c595e0, reason=(1)binding
12:20:37.228_M_I_009a027bf9c595e0 [13:03] call (vq 0000000004d84c10, id=405040, priority 750, time 1456744837.228) waits for VQ 0000000005088f50 (name="CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS") now (0)
request to 65200(TServer) message RequestDeletePair
AttributeReferenceID 1662715
AttributeDataKey 'RTargetAgentGroup'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
request to 65200(TServer) message RequestUpdateUserData
AttributeReferenceID 1662716
AttributeUserData [151] 00 03 00 00..
'RTargetAgentGroup' '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000NE'
AttributeConnID 009a027bf9c595e0
AttributeThisDN '44415'
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 85 for vq CV_TX_MyS_CANALDIRECTO_MEDIADO (0 0 0 0 0 0)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000ND'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [463] 00 11 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
'SKILL_SERVICIO' 'SRV_SOC'
'TIPO_INTERACCION' 'Llamada Entrante'
'DNIS_SERVICIO' 'TR.EXT.SC1'
'SKILL_NEGOCIO' 'NEG_VT1'
'SKILL_PRODUCTO' 'PRTO_AH'
'SKILL_IDIOMA' 'ID_CAS'
'DNIS_NUMERO' '44415'
'ANI' '71305'
'RTargetAgentGroup' '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000NE'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeThisDN 'CV_TX_MyS_CANALDIRECTO_MEDIADO'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_T_I_009a027bf9c595e0 [14:02] sending event 85 for vq CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS (0 0 0 1456735055 30 12)
request to 65200(TServer) message RequestDistributeEvent
AttributeCallUUID '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeTimeout 1200
AttributeTimeinuSecs 228000
AttributeTimeinSecs 1456744837 (12:20:37)
AttributeExtensions [195] 00 07 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 8.1.400.18'
'CLUSTER' 'URS'
'VQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000NE'
'Location' 'SwitchAvaya_DESA'
'CallUUID' '2ED2VAIGIP24TF6AMN57CC2SK80005DK'
AttributeUserData [463] 00 11 00 00..
'PRIORIDAD' '750'
'UU_DATA' '76608'
'OR_TR_EXT' 'SI'
'DESTINO_TRANSFERENCIA' 'SOCIOS'
'CANAL' 'MyS'
'DESCONEXION' 'NO'
'SKILL_SERVICIO' 'SRV_SOC'
'TIPO_INTERACCION' 'Llamada Entrante'
'DNIS_SERVICIO' 'TR.EXT.SC1'
'SKILL_NEGOCIO' 'NEG_VT1'
'SKILL_PRODUCTO' 'PRTO_AH'
'SKILL_IDIOMA' 'ID_CAS'
'DNIS_NUMERO' '44415'
'ANI' '71305'
'RTargetAgentGroup' '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
'RTargetAgentGroup' 'GA_NULO'
'RPVQID' 'NRGUTUIDH90RP8886MGAL4CUMO0000NE'
AttributeANI '71305'
AttributeDNIS '44415'
AttributeOtherDNRole 1
AttributeOtherDN '71305'
AttributeThisDNRole 2
AttributeThisQueue 'CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS'
AttributeThisDN 'CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS'
AttributeCallType 2
AttributeCallID 6344
AttributeConnID 009a027bf9c595e0
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to MADCNCCPRE1.lig.local:7000(fd=556)
12:20:37.228_M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088f50 (vq "CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS", id=405040), (1 Targets): SELECT MAX by stat <StatAgentLoadingMedia>(random    0000000000000000)
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) #1, (7-5 Components): SELECT MAX by stat <StatAgentLoadingMedia>(random  0)
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #1 62623: logged out
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #2 62998: logged out
12:20:37.228_M_I_ [10:0a] object Place_71302|Resources| is unblocked
12:20:37.228_M_I_ [10:0a] object 82950|Resources| is unblocked
    _M_I_009a027bf9c595e0 [10:0c] tenant Resources Agent 82950: dn  (0 0) is ignored: not assigned(stat)
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #3 82950: not valid
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #4 62997: logged out
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #5 82960: logged out
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #6 82954: not ready
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #7 62707: logged out
    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): Cmp NOT SELECTED (5 1 1 0)
    _M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210): not ready passed
    _M_I_009a027bf9c595e0 [17:0e] VQ 0000000005088f50 (vq "CV_MyS_44415_SRV_SOC_NEG_VT1_PRTO_AH_ID_CAS" id=405040): TRG NOT SELECTED (0 0 0 1 0)
    _I_I_009a027bf9c595e0 [07:0a] HERE IS WAIT (-1 sec)
    _I_I_009a027bf9c595e0 [07:0a] HERE IS WAIT (1 sec)
12:20:37.228_B_I_009a027bf9c595e0 [07:0a] delay treatments for 0 msec
12:20:37.228_I_I_009a027bf9c595e0 [09:04] <<<<<<<<<<<<suspend interp(WAIT), func:Wait timers:11000
12:20:37.228_B_I_009a027bf9c595e0 [07:64] start chain of treatments
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662707)
12:20:37.228_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662707)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662708)
12:20:37.228_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662708)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662709)
12:20:37.228_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662709)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662710)
12:20:37.228_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662710)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662711)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662711)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662712)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662712)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662713)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662713)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662714)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662714)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662715)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662715)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventAttachedDataChanged(refid=1662716)
12:20:37.244_T_I_009a027bf9c595e0 [14:32] EventAttachedDataChanged is received for ts TServer[SwitchAvaya_DESA] (this dn=44415, refid=1662716)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)
received from 65200(TServer)MADCNCCPRE1.lig.local:7000(fd=) message EventACK(refid=-1)

Thank you a lot!

Best Regards.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: cavagnaro on February 29, 2016, 03:23:28 PM

    _M_I_009a027bf9c595e0 [17:0b] VQ 0000000005088f50 TRG "?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5"(000000000534e210) Cmp #3 82950: not valid

Seems that the only logged agent has some issue and can't see on URS logs the why. Post TServer logs from the login time of that agent.
Also, can that agent receive Inbound calls normally?

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: caractacus on February 29, 2016, 04:43:20 PM

Hi flara,

This is a bit of an educated guess,  but you can get this issue with agents not having calls routed to them with "ignored not assigned stat"  when an agent has previously participated in in a campaign that used dynamic agent assignment,  as URS opens CurrentAgentAssignment statistic,  but when using dynamic agent assignment any more URS can not route to the agent because it wants to route to agent/place group rather than campaign group.

In short moving agents between campaigns that use dynamic agent assignment and those that do not can cause problems like this, avoid doing so if possible.

You may be able to resolve it quickly by restarting URS so that the statistics are closed and re-opened correctly,  and you may be able to work around it by adding the function UseActivityType with the value 'any' before routing block in your strategy, which routes to the agent group. 

I don't guarantee that this will help, but it does look a bit similar to something I have seen before.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 01, 2016, 08:08:43 AM

Hi cavagnaro:
  The 82950 agent is not valid because is assigned to the campaign and while he is ready with his inbound skills, he is assigned to de 60 MyS Impagados campaign group and URS Can't route the inbound call. So the question is: why if i have this campaign group configuration:
agent-assignment ='false'
progressive_blending_reserved_agents ='2'
progressive_blending_reserved_status ='ready'
there are no agnts reserved to inbound and all the agents are assigned to the campaign?. So there aren't 3 agents in ready state in the campaign group, OCS even don't call, so i have ready agents than can't do nothing (inbound/outbound).
TServer_log in the two next posts.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 01, 2016, 09:38:40 AM

TServer Log:
Agent 82950:
71302'
  AttributePassword  ''
  AttributeAgentWorkMode  0 (Unknown)
  AttributeReason  [2] 00 00..
  AttributeExtensions  [2] 00 00..
@09:31:39.2040 [gctmi] Distributing request RequestAgentLogin
@09:31:39.2040 [asai] AgentLogin [71302,id,sLO] (reqAgentLogin)
  TP_AsaiData
  REGISTER  CRV:4d76
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  UserEnteredCode: LoginDigits t/o=64, '82950'
  Feature: Login
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71302'
  Domain: (WorkMode),1
@09:31:39.2040 [>>] 08 00 00 31 08 02 4D 76 64 96 1C 29 91 A1 26 02 01 03 02 01 8F 40 1E 96 02 07 82 C0 38 32 39 35 B0 48 01 82 49 03 81 30 B0 49 06 83 37 31 33 30 B2 49 02 86 81
@09:31:39.2670 [<<] 08 00 00 0E 08 02 CD 76 5A 96 1C 06 91 A2 03 02 01 03
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd76
  Facility: RETURN_RESULT
  InvokeId: 3
@09:31:39.2670 [asai] (processRtrnRsltAgentLogin)
@09:31:39.2670 [gctmi] request RequestAgentLogin ctiRefId 19830 deactivated in reqMgr
@09:31:39.2670 [gctmi] TMsg [EventAgentLogin()] distributing to model
@09:31:39.2670 [gctmi] AgentLogin [71302,id,sLO] distributing EventAgentLogin
@09:31:39.2670 [gctmi] AgentLogin [71302,id,sLO] processLogin
@09:31:39.2670 [gctm] AgentLogin [71302,id82950,sLO] Changing state to 1
@09:31:39.2670 [gctmi] request RequestAgentLogin ctiRefId 19830 removed from reqMgr
@09:31:39.2670

    8.1.001.30 distribute_response: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S2'
  AttributeEventSequenceNumber  000000000005f3ae
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  267000
  AttributeTimeinSecs  1456821099 (09:31:39)
  AttributeThisDN  '71302'
  AttributeAgentID  '82950'
  AttributeReason  [2] 00 00..
  AttributeReferenceID  3
09:31:39.267 Trc 04542 EventAgentLogin sent to [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
09:31:39.267 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:39.267 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:39.267 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:39.298 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:39.298 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:41.048 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:42.814 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:42.814 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:42.814 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:42.814 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:42.814 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:42.814 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:42.814 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:42.814 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:42.814 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:31:42.8140 [gctmi] AgentLogin [71302,id82950,sLI] processNotReady
@09:31:42.8140 [gctm] AgentLogin [71302,id82950,sLI] Changing state to 3
@09:31:42.8140

    8.1.001.30 distribute_event: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S2'
  AttributeEventSequenceNumber  000000000005f3af
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  814000
  AttributeTimeinSecs  1456821102 (09:31:42)
  AttributeThisDN  '71302'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '82950'
09:31:42.814 Trc 04542 EventAgentNotReady sent to [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:42.814 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:31:42.8140 [gctm] AgentLogin [71302,id82950,sNRDY] Changing workmode to 4
09:31:42.814 Trc 04541 RequestAgentNotReady received from [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
message RequestAgentNotReady
  AttributeReferenceID  4
  AttributeThisDN  '71302'
  AttributeAgentWorkMode  0 (Unknown)
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeExtensions  [2] 00 00..
@09:31:42.8140 [gctmi] Distributing request RequestAgentNotReady
@09:31:42.8140 [asai] AgentLogin [71302,id82950,sNRDY] (reqAgentNotReady)
  TP_AsaiData
  REGISTER  CRV:4d77
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  Feature: ChangeWorkModes
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71302'
  Domain: (PendingWorkMode),1
@09:31:42.8140 [>>] 08 00 00 28 08 02 4D 77 64 96 1C 20 91 A1 1D 02 01 03 02 01 8F 40 15 96 48 01 81 49 03 81 30 B0 49 06 83 37 31 33 30 B2 49 02 9C 81
@09:31:42.8140 [<<] 08 00 00 2B 08 02 80 23 62 96 1C 23 91 A1 20 02 01 02 02 01 95 40 18 96 47 01 8E 49 02 86 81 49 06 83 37 31 33 30 B2 49 06 93 38 32 39 35 B0
  TP_AsaiData
  FACILITY  CRV:8023
  Facility: INVOKE
  InvokeId: 2
  Operation: EventReport
  Event[1]: Login
  Domain[1]: (WorkMode),1
  Domain[2]: (Extension),'71302'
  Domain[3]: (LogicalAgent),'82950'
@09:31:42.8140 [asai] (processEvReportLogin)
@09:31:42.8140 [gctmi] TMsg [EventAgentLogin(71302)] distributing to model
@09:31:42.8140 [gctmi] AgentLogin [71302,id82950,sNRDY] distributing EventAgentLogin
@09:31:42.8140 [gctmi] AgentLogin [71302,id82950,sNRDY] processLogin
@09:31:42.8140

    8.1.001.30 distribute_event: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S2'
  AttributeEventSequenceNumber  000000000005f3b0
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  814000
  AttributeTimeinSecs  1456821102 (09:31:42)
  AttributeThisDN  '71302'
  AttributeThisQueue  '66255'
  AttributeAgentID  '82950'
09:31:42.814 Trc 04542 EventAgentLogin sent to [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
09:31:42.814 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:42.814 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:42.814 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:42.814 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:42.814 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:42.814 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:42.814 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:42.814 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:42.814 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:42.814 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:42.814 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:42.814 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:42.814 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:42.814 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:42.814 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:31:42.9230 [<<] 08 00 00 1A 08 02 CD 77 5A 96 1C 12 91 A2 0F 02 01 03 30 0A 02 01 8F 40 05 96 49 02 9C 81
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd77
  Facility: RETURN_RESULT
  InvokeId: 3
  Operation: FeatureRequest
  Domain[1]: (PendingWorkMode),1
@09:31:42.9230 [asai] (processRtrnRsltNotReady)
@09:31:42.9230 [gctmi] request RequestAgentNotReady ctiRefId 19831 deactivated in reqMgr
@09:31:42.9230 [gctmi] TMsg [EventAgentNotReady()] distributing to model
@09:31:42.9230 [gctmi] AgentLogin [71302,id82950,sNRDY] distributing EventAgentNotReady
@09:31:42.9230 [gctmi] AgentLogin [71302,id82950,sNRDY] processNotReady
@09:31:42.9230 [gctmi] request RequestAgentNotReady ctiRefId 19831 removed from reqMgr
@09:31:42.9230

    8.1.001.30 distribute_response: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S2'
  AttributeEventSequenceNumber  000000000005f3b1
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  923000
  AttributeTimeinSecs  1456821102 (09:31:42)
  AttributeThisDN  '71302'
  AttributeThisQueue  '66255'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '82950'
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeReferenceID  4
09:31:42.923 Trc 04542 EventAgentNotReady sent to [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:42.923 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
-AP[99991]-<-552 @09:31:43.1260
-Ap[99991]->-552 @09:31:43.1260
@09:31:44.0330 [<<] 08 00 00 11 08 02 00 7F 64 96 1C 09 91 A1 06 02 01 01 02 01 B3
  TP_AsaiData
  REGISTER  CRV:7f
  Facility: INVOKE
  InvokeId: 1
  Operation: Heartbeat
@09:31:44.0330 [asai] (processAsaiHeartbeat)
  TP_AsaiData
  RELEASE_COMPLETE  CRV:807f
  Facility: RETURN_RESULT
  InvokeId: 1
@09:31:44.0330 [>>] 08 00 00 0E 08 02 80 7F 5A 96 1C 06 91 A2 03 02 01 01
09:31:44.767 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71302'
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
09:31:44.767 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71302 was used
@09:31:44.7670

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3b2
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  767000
  AttributeTimeinSecs  1456821104 (09:31:44)
  AttributeThisDN  '71302'
  AttributeUserEvent  RequestDistributeUserEvent
09:31:44.767 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:31:44.7670

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3b3
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  767000
  AttributeTimeinSecs  1456821104 (09:31:44)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
  AttributeThisDN  '71302'
09:31:44.767 Trc 04542 EventUserEvent sent to [660] (00004353 Agent_Interaction_client_762 10.131.8.122:49927)
09:31:44.767 Trc 04542 EventUserEvent sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:44.767 Trc 04542 EventUserEvent sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:31:44.767 Trc 04542 EventUserEvent sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:31:44.767 Trc 04542 EventUserEvent sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:44.783 Trc 04542 EventUserEvent sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:44.783 Trc 04542 EventUserEvent sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:44.783 Trc 04542 EventUserEvent sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:44.783 Trc 04542 EventUserEvent sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:44.783 Trc 04542 EventUserEvent sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:44.783 Trc 04542 EventUserEvent sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:44.783 Trc 04542 EventUserEvent sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:44.783 Trc 04542 EventUserEvent sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:44.783 Trc 04542 EventUserEvent sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:44.783 Trc 04542 EventUserEvent sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:44.783 Trc 04542 EventUserEvent sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:44.783 Trc 04542 EventUserEvent sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:31:44.783 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71302'
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
09:31:44.783 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71302 was used
@09:31:44.7830

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3b4
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  783000
  AttributeTimeinSecs  1456821104 (09:31:44)
  AttributeThisDN  '71302'
  AttributeUserEvent  RequestDistributeUserEvent
09:31:44.783 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:31:44.7830

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3b5
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  783000
  AttributeTimeinSecs  1456821104 (09:31:44)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
  AttributeThisDN  '71302'

Agent 82954:
09:31:50.423 Trc 04541 RequestRegisterAddress received from [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
message RequestRegisterAddress
  AttributeReferenceID  2
  AttributeThisDN  '71308'
  AttributeAddressType  1 (DN)
  AttributeRegisterMode  0
  AttributeControlMode  0
(tservice_proc) ControlMode set to 1 for 71308
@09:31:50.4230 [gctmi] Distributing request RequestRegisterAddress
@09:31:50.4230 [tsgctm] Address [71308,tDN,sIDLE] reqRegisterAddress
@09:31:50.4230 [gctmi] request RequestRegisterAddress ctiRefId -1 removed from reqMgr
@09:31:50.4230

    8.1.001.30 send_to_client: message EventRegistered


  AttributeEventSequenceNumber  000000000005f3b8
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  423000
  AttributeTimeinSecs  1456821110 (09:31:50)
  AttributeReason  [2] 00 00..
  AttributeExtensions  [89] 00 05 01 00..
      'AgentStatus'  0
      'AgentStatusTimestamp'  0
      'mwl'  0
      'fwd'  'off'
      'status'  0
  AttributeAddressType  1 (DN)
  AttributeThisDN  '71308'
  AttributeReferenceID  2
09:31:50.423 Trc 04542 EventRegistered sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
@09:31:50.4230 [gctmi] Address [71308,tDN,sIDLE] processBackInService
09:31:50.455 Trc 04541 RequestAgentLogin received from [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
message RequestAgentLogin
  AttributeAgentID  '82954'
  AttributeReferenceID  3
  AttributeThisDN  '71308'
  AttributePassword  ''
  AttributeAgentWorkMode  0 (Unknown)
  AttributeReason  [2] 00 00..
  AttributeExtensions  [2] 00 00..
@09:31:50.4550 [gctmi] Distributing request RequestAgentLogin
@09:31:50.4550 [asai] AgentLogin [71308,id,sLO] (reqAgentLogin)
  TP_AsaiData
  REGISTER  CRV:4d7a
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  UserEnteredCode: LoginDigits t/o=64, '82954'
  Feature: Login
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71308'
  Domain: (WorkMode),1
@09:31:50.4550 [>>] 08 00 00 31 08 02 4D 7A 64 96 1C 29 91 A1 26 02 01 03 02 01 8F 40 1E 96 02 07 82 C0 38 32 39 35 B4 48 01 82 49 03 81 30 B0 49 06 83 37 31 33 30 B8 49 02 86 81
@09:31:50.4860 [<<] 08 00 00 0E 08 02 CD 7A 5A 96 1C 06 91 A2 03 02 01 03
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd7a
  Facility: RETURN_RESULT
  InvokeId: 3
@09:31:50.4860 [asai] (processRtrnRsltAgentLogin)
@09:31:50.4860 [gctmi] request RequestAgentLogin ctiRefId 19834 deactivated in reqMgr
@09:31:50.4860 [gctmi] TMsg [EventAgentLogin()] distributing to model
@09:31:50.4860 [gctmi] AgentLogin [71308,id,sLO] distributing EventAgentLogin
@09:31:50.4860 [gctmi] AgentLogin [71308,id,sLO] processLogin
@09:31:50.4860 [gctm] AgentLogin [71308,id82954,sLO] Changing state to 1
@09:31:50.4860 [gctmi] request RequestAgentLogin ctiRefId 19834 removed from reqMgr
@09:31:50.4860

    8.1.001.30 distribute_response: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S3'
  AttributeEventSequenceNumber  000000000005f3b9
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  486000
  AttributeTimeinSecs  1456821110 (09:31:50)
  AttributeThisDN  '71308'
  AttributeAgentID  '82954'
  AttributeReason  [2] 00 00..
  AttributeReferenceID  3
09:31:50.486 Trc 04542 EventAgentLogin sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:50.486 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:50.486 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:50.486 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:50.517 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:50.517 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:52.330 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:54.048 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:54.048 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:54.048 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:54.048 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:54.048 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:54.048 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:54.048 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:54.048 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:54.048 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:31:54.0480 [gctmi] AgentLogin [71308,id82954,sLI] processNotReady
@09:31:54.0480 [gctm] AgentLogin [71308,id82954,sLI] Changing state to 3
@09:31:54.0480

    8.1.001.30 distribute_event: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S3'
  AttributeEventSequenceNumber  000000000005f3ba
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  48000
  AttributeTimeinSecs  1456821114 (09:31:54)
  AttributeThisDN  '71308'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '82954'
09:31:54.048 Trc 04542 EventAgentNotReady sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:54.048 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:31:54.0480 [gctm] AgentLogin [71308,id82954,sNRDY] Changing workmode to 4
-AP[33458]->-412 @09:31:54.0480
09:31:54.048 Trc 04541 RequestAgentNotReady received from [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
message RequestAgentNotReady
  AttributeReferenceID  4
  AttributeThisDN  '71308'
  AttributeAgentWorkMode  0 (Unknown)
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeExtensions  [2] 00 00..
@09:31:54.0480 [gctmi] Distributing request RequestAgentNotReady
@09:31:54.0480 [asai] AgentLogin [71308,id82954,sNRDY] (reqAgentNotReady)
  TP_AsaiData
  REGISTER  CRV:4d7c
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  Feature: ChangeWorkModes
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71308'
  Domain: (PendingWorkMode),1
@09:31:54.0480 [>>] 08 00 00 28 08 02 4D 7C 64 96 1C 20 91 A1 1D 02 01 03 02 01 8F 40 15 96 48 01 81 49 03 81 30 B0 49 06 83 37 31 33 30 B8 49 02 9C 81
-AP[99992]-<-552 @09:31:54.0480
-Ap[99992]->-552 @09:31:54.0480
@09:31:54.0480 [<<] 08 00 00 2B 08 02 80 23 62 96 1C 23 91 A1 20 02 01 02 02 01 95 40 18 96 47 01 8E 49 02 86 81 49 06 83 37 31 33 30 B8 49 06 93 38 32 39 35 B4
  TP_AsaiData
  FACILITY  CRV:8023
  Facility: INVOKE
  InvokeId: 2
  Operation: EventReport
  Event[1]: Login
  Domain[1]: (WorkMode),1
  Domain[2]: (Extension),'71308'
  Domain[3]: (LogicalAgent),'82954'
@09:31:54.0480 [asai] (processEvReportLogin)
@09:31:54.0480 [gctmi] TMsg [EventAgentLogin(71308)] distributing to model
@09:31:54.0480 [gctmi] AgentLogin [71308,id82954,sNRDY] distributing EventAgentLogin
@09:31:54.0480 [gctmi] AgentLogin [71308,id82954,sNRDY] processLogin
@09:31:54.0480

    8.1.001.30 distribute_event: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S3'
  AttributeEventSequenceNumber  000000000005f3bb
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  48000
  AttributeTimeinSecs  1456821114 (09:31:54)
  AttributeThisDN  '71308'
  AttributeThisQueue  '66255'
  AttributeAgentID  '82954'
09:31:54.048 Trc 04542 EventAgentLogin sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:54.048 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:54.048 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:54.048 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:54.048 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:54.048 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:54.048 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:54.064 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:54.064 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:54.064 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:54.064 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:54.064 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:54.064 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:54.064 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:54.064 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:54.064 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
-Ap[33458]-<-412 @09:31:54.0800
@09:31:54.1270 [<<] 08 00 00 1A 08 02 CD 7C 5A 96 1C 12 91 A2 0F 02 01 03 30 0A 02 01 8F 40 05 96 49 02 9C 81
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd7c
  Facility: RETURN_RESULT
  InvokeId: 3
  Operation: FeatureRequest
  Domain[1]: (PendingWorkMode),1
@09:31:54.1270 [asai] (processRtrnRsltNotReady)
@09:31:54.1270 [gctmi] request RequestAgentNotReady ctiRefId 19836 deactivated in reqMgr
@09:31:54.1270 [gctmi] TMsg [EventAgentNotReady()] distributing to model
@09:31:54.1270 [gctmi] AgentLogin [71308,id82954,sNRDY] distributing EventAgentNotReady
@09:31:54.1270 [gctmi] AgentLogin [71308,id82954,sNRDY] processNotReady
@09:31:54.1270 [gctmi] request RequestAgentNotReady ctiRefId 19836 removed from reqMgr
@09:31:54.1270

    8.1.001.30 distribute_response: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S3'
  AttributeEventSequenceNumber  000000000005f3bc
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  127000
  AttributeTimeinSecs  1456821114 (09:31:54)
  AttributeThisDN  '71308'
  AttributeThisQueue  '66255'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '82954'
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeReferenceID  4
09:31:54.127 Trc 04542 EventAgentNotReady sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:54.127 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:31:56.252 Trc 04521 New client 668 connected from '10.131.128.136'
09:31:56.252 (connection (accepted) (socket 668) (remote-host 10.131.128.136) (remote-port 44032) (listener (port-id default) (socket 512)))
09:31:56.252 Trc 04524 Client  disconnected on [668], id=00004355
09:31:56.298 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71308'
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
09:31:56.298 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71308 was used
@09:31:56.2980

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3bd
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  298000
  AttributeTimeinSecs  1456821116 (09:31:56)
  AttributeThisDN  '71308'
  AttributeUserEvent  RequestDistributeUserEvent
09:31:56.298 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:31:56.2980

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3be
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  298000
  AttributeTimeinSecs  1456821116 (09:31:56)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
  AttributeThisDN  '71308'
09:31:56.298 Trc 04542 EventUserEvent sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:56.298 Trc 04542 EventUserEvent sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:56.298 Trc 04542 EventUserEvent sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:31:56.298 Trc 04542 EventUserEvent sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:31:56.298 Trc 04542 EventUserEvent sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:56.298 Trc 04542 EventUserEvent sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:56.298 Trc 04542 EventUserEvent sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:56.314 Trc 04542 EventUserEvent sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:56.314 Trc 04542 EventUserEvent sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:56.314 Trc 04542 EventUserEvent sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:56.314 Trc 04542 EventUserEvent sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:56.314 Trc 04542 EventUserEvent sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:56.314 Trc 04542 EventUserEvent sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:56.314 Trc 04542 EventUserEvent sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:56.314 Trc 04542 EventUserEvent sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:56.314 Trc 04542 EventUserEvent sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:56.314 Trc 04542 EventUserEvent sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:31:56.314 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71308'
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
09:31:56.314 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71308 was used
@09:31:56.3140

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3bf
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  314000
  AttributeTimeinSecs  1456821116 (09:31:56)
  AttributeThisDN  '71308'
  AttributeUserEvent  RequestDistributeUserEvent
09:31:56.314 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:31:56.3140

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3c0
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  314000
  AttributeTimeinSecs  1456821116 (09:31:56)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
  AttributeThisDN  '71308'
09:31:56.314 Trc 04542 EventUserEvent sent to [664] (00004352 Agent_Interaction_client_762 10.131.8.122:49924)
09:31:56.314 Trc 04542 EventUserEvent sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:31:56.314 Trc 04542 EventUserEvent sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:31:56.314 Trc 04542 EventUserEvent sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:31:56.314 Trc 04542 EventUserEvent sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:31:56.314 Trc 04542 EventUserEvent sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:31:56.314 Trc 04542 EventUserEvent sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:31:56.314 Trc 04542 EventUserEvent sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:31:56.314 Trc 04542 EventUserEvent sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:31:56.314 Trc 04542 EventUserEvent sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:31:56.314 Trc 04542 EventUserEvent sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:31:56.314 Trc 04542 EventUserEvent sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:31:56.314 Trc 04542 EventUserEvent sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:31:56.314 Trc 04542 EventUserEvent sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:31:56.314 Trc 04542 EventUserEvent sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:31:56.314 Trc 04542 EventUserEvent sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:31:56.314 Trc 04542 EventUserEvent sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 01, 2016, 09:45:32 AM

Agent 62700:
@09:32:07.7050 [asai] AgentLogin [71304,id,sLO] (reqAgentLogin)
  TP_AsaiData
  REGISTER  CRV:4d85
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  UserEnteredCode: LoginDigits t/o=64, '62700'
  Feature: Login
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71304'
  Domain: (WorkMode),1
@09:32:07.7050 [>>] 08 00 00 31 08 02 4D 85 64 96 1C 29 91 A1 26 02 01 03 02 01 8F 40 1E 96 02 07 82 C0 36 32 37 30 B0 48 01 82 49 03 81 30 B0 49 06 83 37 31 33 30 B4 49 02 86 81
@09:32:07.8140 [<<] 08 00 00 0E 08 02 CD 85 5A 96 1C 06 91 A2 03 02 01 03
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd85
  Facility: RETURN_RESULT
  InvokeId: 3
@09:32:07.8140 [asai] (processRtrnRsltAgentLogin)
@09:32:07.8140 [gctmi] request RequestAgentLogin ctiRefId 19845 deactivated in reqMgr
@09:32:07.8140 [gctmi] TMsg [EventAgentLogin()] distributing to model
@09:32:07.8140 [gctmi] AgentLogin [71304,id,sLO] distributing EventAgentLogin
@09:32:07.8140 [gctmi] AgentLogin [71304,id,sLO] processLogin
@09:32:07.8140 [gctm] AgentLogin [71304,id62700,sLO] Changing state to 1
@09:32:07.8140 [gctmi] request RequestAgentLogin ctiRefId 19845 removed from reqMgr
@09:32:07.8140

    8.1.001.30 distribute_response: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S4'
  AttributeEventSequenceNumber  000000000005f3c4
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  814000
  AttributeTimeinSecs  1456821127 (09:32:07)
  AttributeThisDN  '71304'
  AttributeAgentID  '62700'
  AttributeReason  [2] 00 00..
  AttributeReferenceID  5
09:32:07.814 Trc 04542 EventAgentLogin sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:07.814 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:07.814 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:32:07.814 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:07.846 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:07.846 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:09.736 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:11.486 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:11.486 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:32:11.486 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:32:11.486 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:32:11.486 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:32:11.486 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:32:11.486 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:32:11.486 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:32:11.486 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:32:11.4860 [gctmi] AgentLogin [71304,id62700,sLI] processNotReady
@09:32:11.4860 [gctm] AgentLogin [71304,id62700,sLI] Changing state to 3
@09:32:11.4860

    8.1.001.30 distribute_event: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S4'
  AttributeEventSequenceNumber  000000000005f3c5
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  486000
  AttributeTimeinSecs  1456821131 (09:32:11)
  AttributeThisDN  '71304'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '62700'
09:32:11.486 Trc 04542 EventAgentNotReady sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:32:11.486 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:32:11.4860 [gctm] AgentLogin [71304,id62700,sNRDY] Changing workmode to 4
09:32:11.486 Trc 04541 RequestAgentNotReady received from [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
message RequestAgentNotReady
  AttributeReferenceID  6
  AttributeThisDN  '71304'
  AttributeAgentWorkMode  0 (Unknown)
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeExtensions  [2] 00 00..
@09:32:11.4860 [gctmi] Distributing request RequestAgentNotReady
@09:32:11.4860 [asai] AgentLogin [71304,id62700,sNRDY] (reqAgentNotReady)
  TP_AsaiData
  REGISTER  CRV:4d88
  Facility: INVOKE
  InvokeId: 3
  Operation: FeatureRequest
  Feature: ChangeWorkModes
  Domain: (ACD_Split),'00'
  Domain: (Extension),'71304'
  Domain: (PendingWorkMode),1
@09:32:11.4860 [>>] 08 00 00 28 08 02 4D 88 64 96 1C 20 91 A1 1D 02 01 03 02 01 8F 40 15 96 48 01 81 49 03 81 30 B0 49 06 83 37 31 33 30 B4 49 02 9C 81
@09:32:11.4860 [<<] 08 00 00 2B 08 02 80 23 62 96 1C 23 91 A1 20 02 01 02 02 01 95 40 18 96 47 01 8E 49 02 86 81 49 06 83 37 31 33 30 B4 49 06 93 36 32 37 30 B0
  TP_AsaiData
  FACILITY  CRV:8023
  Facility: INVOKE
  InvokeId: 2
  Operation: EventReport
  Event[1]: Login
  Domain[1]: (WorkMode),1
  Domain[2]: (Extension),'71304'
  Domain[3]: (LogicalAgent),'62700'
@09:32:11.4860 [asai] (processEvReportLogin)
@09:32:11.4860 [gctmi] TMsg [EventAgentLogin(71304)] distributing to model
@09:32:11.4860 [gctmi] AgentLogin [71304,id62700,sNRDY] distributing EventAgentLogin
@09:32:11.4860 [gctmi] AgentLogin [71304,id62700,sNRDY] processLogin
@09:32:11.4860

    8.1.001.30 distribute_event: message EventAgentLogin


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S4'
  AttributeEventSequenceNumber  000000000005f3c6
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  486000
  AttributeTimeinSecs  1456821131 (09:32:11)
  AttributeThisDN  '71304'
  AttributeThisQueue  '66255'
  AttributeAgentID  '62700'
09:32:11.486 Trc 04542 EventAgentLogin sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:11.486 Trc 04542 EventAgentLogin sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:11.486 Trc 04542 EventAgentLogin sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:32:11.486 Trc 04542 EventAgentLogin sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:11.486 Trc 04542 EventAgentLogin sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:11.486 Trc 04542 EventAgentLogin sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:11.486 Trc 04542 EventAgentLogin sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:11.486 Trc 04542 EventAgentLogin sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:11.486 Trc 04542 EventAgentLogin sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:32:11.486 Trc 04542 EventAgentLogin sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:32:11.486 Trc 04542 EventAgentLogin sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:32:11.486 Trc 04542 EventAgentLogin sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:32:11.486 Trc 04542 EventAgentLogin sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:32:11.486 Trc 04542 EventAgentLogin sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:32:11.486 Trc 04542 EventAgentLogin sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:32:11.486 Trc 04542 EventAgentLogin sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
@09:32:11.5180 [<<] 08 00 00 1A 08 02 CD 88 5A 96 1C 12 91 A2 0F 02 01 03 30 0A 02 01 8F 40 05 96 49 02 9C 81
  TP_AsaiData
  RELEASE_COMPLETE  CRV:cd88
  Facility: RETURN_RESULT
  InvokeId: 3
  Operation: FeatureRequest
  Domain[1]: (PendingWorkMode),1
@09:32:11.5180 [asai] (processRtrnRsltNotReady)
@09:32:11.5180 [gctmi] request RequestAgentNotReady ctiRefId 19848 deactivated in reqMgr
@09:32:11.5180 [gctmi] TMsg [EventAgentNotReady()] distributing to model
@09:32:11.5180 [gctmi] AgentLogin [71304,id62700,sNRDY] distributing EventAgentNotReady
@09:32:11.5180 [gctmi] AgentLogin [71304,id62700,sNRDY] processNotReady
@09:32:11.5180 [gctmi] request RequestAgentNotReady ctiRefId 19848 removed from reqMgr
@09:32:11.5180

    8.1.001.30 distribute_response: message EventAgentNotReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S4'
  AttributeEventSequenceNumber  000000000005f3c7
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  518000
  AttributeTimeinSecs  1456821131 (09:32:11)
  AttributeThisDN  '71304'
  AttributeThisQueue  '66255'
  AttributeAgentWorkMode  4 (AuxWork)
  AttributeAgentID  '62700'
  AttributeReason  [18] 00 01 00 00..
      'ReasonCode'  '0'
  AttributeReferenceID  6
09:32:11.518 Trc 04542 EventAgentNotReady sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
masked for 532 (00000126 OCServer_Bak)
masked for 600 (00000125 OCServer)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:32:11.518 Trc 04542 EventAgentNotReady sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:32:13.768 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71304'
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
09:32:13.768 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71304 was used
@09:32:13.7680

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3c8
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  768000
  AttributeTimeinSecs  1456821133 (09:32:13)
  AttributeThisDN  '71304'
  AttributeUserEvent  RequestDistributeUserEvent
09:32:13.768 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:32:13.7680

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3c9
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  768000
  AttributeTimeinSecs  1456821133 (09:32:13)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [277] 00 07 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_MODE'  'Progressive'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignStarted'
  AttributeThisDN  '71304'
09:32:13.768 Trc 04542 EventUserEvent sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:13.768 Trc 04542 EventUserEvent sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:13.768 Trc 04542 EventUserEvent sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:32:13.768 Trc 04542 EventUserEvent sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:32:13.768 Trc 04542 EventUserEvent sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:13.768 Trc 04542 EventUserEvent sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:13.768 Trc 04542 EventUserEvent sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:13.768 Trc 04542 EventUserEvent sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:13.768 Trc 04542 EventUserEvent sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:13.768 Trc 04542 EventUserEvent sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:32:13.768 Trc 04542 EventUserEvent sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:32:13.768 Trc 04542 EventUserEvent sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:32:13.768 Trc 04542 EventUserEvent sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:32:13.768 Trc 04542 EventUserEvent sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:32:13.768 Trc 04542 EventUserEvent sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:32:13.768 Trc 04542 EventUserEvent sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:32:13.768 Trc 04542 EventUserEvent sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:32:13.768 Trc 04541 RequestDistributeUserEvent received from [600] (00000125 OCServer 10.157.8.72:62139)
message RequestDistributeUserEvent
  AttributeCommunicationDN  '71304'
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
09:32:13.768 Int 04543 Interaction message "RequestDistributeUserEvent" received from 600 ("OCServer")
-- Absent ThisDN, 71304 was used
@09:32:13.7680

    8.1.001.30 send_to_client: message EventACK


  AttributeEventSequenceNumber  000000000005f3ca
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  768000
  AttributeTimeinSecs  1456821133 (09:32:13)
  AttributeThisDN  '71304'
  AttributeUserEvent  RequestDistributeUserEvent
09:32:13.768 Trc 04542 EventACK sent to [600] (00000125 OCServer 10.157.8.72:62139)
@09:32:13.7680

    8.1.001.30 distribute_user_event: message EventUserEvent


  AttributeEventSequenceNumber  000000000005f3cb
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  768000
  AttributeTimeinSecs  1456821133 (09:32:13)
  AttributeUserEvent  EventUserEvent
  AttributeUserData  [250] 00 06 00 00..
      'GSW_CAMPAIGN_DESCRIPTION'  'MyS Impagados'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'  ''
      'GSW_CAMPAIGN_GROUP_NAME'  '60 MyS Impagados@GAV_MyS_OUT_IMPAGADOS'
      'GSW_CAMPAIGN_NAME'  '60 MyS Impagados'
      'GSW_APPLICATION_ID'  134
      'GSW_USER_EVENT'  'CampaignGroupAssigned'
  AttributeThisDN  '71304'
09:32:13.768 Trc 04542 EventUserEvent sent to [556] (00004351 Agent_Interaction_client_762 10.131.8.122:49920)
09:32:13.768 Trc 04542 EventUserEvent sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:32:13.768 Trc 04542 EventUserEvent sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:32:13.768 Trc 04542 EventUserEvent sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:32:13.768 Trc 04542 EventUserEvent sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:32:13.768 Trc 04542 EventUserEvent sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:32:13.768 Trc 04542 EventUserEvent sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:32:13.768 Trc 04542 EventUserEvent sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:32:13.768 Trc 04542 EventUserEvent sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:32:13.768 Trc 04542 EventUserEvent sent to [584] (00000128 OCS_StatServer

Agent 82950 Ready:
@09:45:13.2510 [gctmi] AgentLogin [71302,id82950,sNRDY] distributing EventAgentReady
@09:45:13.2510 [gctmi] AgentLogin [71302,id82950,sNRDY] processReady
@09:45:13.2510 [gctm] AgentLogin [71302,id82950,sNRDY] Changing state to 2
@09:45:13.2510 [gctmi] request RequestAgentReady ctiRefId 20587 removed from reqMgr
@09:45:13.2510

    8.1.001.30 distribute_response: message EventAgentReady


  AttributeExtensions  [53] 00 01 00 00..
      'AgentSessionID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S2'
  AttributeEventSequenceNumber  000000000005f3d9
  AttributeCustomerID  'Resources'
  AttributeTimeinuSecs  251000
  AttributeTimeinSecs  1456821913 (09:45:13)
  AttributeThisDN  '71302'
  AttributeThisQueue  '66255'
  AttributeAgentWorkMode  2 (AutoIn/LegalGuard)
  AttributeAgentID  '82950'
  AttributeReason  [2] 00 00..
  AttributeReferenceID  5
Call to 44415 that must be routed to agent 82950;
09:46:06.955 Trc 04541 RequestUpdateUserData received from [536] (000003f0 URS 10.131.136.139:52488)
message RequestUpdateUserData
  AttributeThisDN  '44415'
  AttributeConnID  009a027bf9c59662
  AttributeUserData  [151] 00 03 00 00..
      'RTargetAgentGroup'  '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
      'RTargetAgentGroup'  'GA_NULO'
      'RPVQID'  'NRGUTUIDH90RP8886MGAL4CUMO0000PA'
  AttributeReferenceID  1822725
09:46:06.955 Int 04543 Interaction message "RequestUpdateUserData" received from 536 ("URS")
@09:46:06.9550 Call [009a027bf9c59662]: urid 000b009a
@09:46:06.9550

    8.1.001.30 distribute_response: message EventAttachedDataChanged


  AttributeEventSequenceNumber  000000000005f3ee
  AttributeTimeinuSecs  955000
  AttributeTimeinSecs  1456821966 (09:46:06)
  AttributeReferenceID  1822725
  AttributeThirdPartyDN  '44415'
  AttributeThisDNRole  2
  AttributeThisDN  '44415'
  AttributeCustomerID  'Resources'
  AttributeANI  '71305'
  AttributeDNIS  '44415'
  AttributeUserData  [463] 00 11 00 00..
      'PRIORIDAD'  '750'
      'UU_DATA'  '76608'
      'OR_TR_EXT'  'SI'
      'DESTINO_TRANSFERENCIA'  'SOCIOS'
      'CANAL'  'MyS'
      'DESCONEXION'  'NO'
      'SKILL_SERVICIO'  'SRV_SOC'
      'TIPO_INTERACCION'  'Llamada Entrante'
      'DNIS_SERVICIO'  'TR.EXT.SC1'
      'SKILL_NEGOCIO'  'NEG_VT1'
      'SKILL_PRODUCTO'  'PRTO_AH'
      'SKILL_IDIOMA'  'ID_CAS'
      'DNIS_NUMERO'  '44415'
      'ANI'  '71305'
      'RTargetAgentGroup'  '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
      'RTargetAgentGroup'  'GA_NULO'
      'RPVQID'  'NRGUTUIDH90RP8886MGAL4CUMO0000PA'
  AttributeCallUUID  '2ED2VAIGIP24TF6AMN57CC2SK80005S8'
  AttributeConnID  009a027bf9c59662
  AttributeCallID  12222
  AttributePropagatedCallType  2
  AttributeCallType  2
09:46:06.955 Int 04544 Interaction message "EventAttachedDataChanged" generated
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [536] (000003f0 URS 10.131.136.139:52488)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [644] (00002210 StatServer_WallMYS 10.157.8.77:49838)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [588] (0000220f StatServer_Wall 10.157.8.77:49837)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [532] (00000126 OCServer_Bak 10.157.8.72:62138)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [600] (00000125 OCServer 10.157.8.72:62139)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [636] (000003f5 StatServer_WallMYS_BAK 10.131.136.139:52587)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [632] (000003f4 StatServer_MyS_BIO2 10.131.136.139:52563)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [580] (000003f3 StatServer_MyS_BCN1 10.131.136.139:52553)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [628] (000003f2 StatServer_MyS_BIO1 10.131.136.139:52547)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [616] (000003f1 RoutingStatServer 10.131.136.139:52513)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [584] (00000128 OCS_StatServer 10.157.8.72:62192)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [608] (00000127 StatServer_Ventas 10.157.8.72:62186)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [516] (00000120 StatServer_MyS_BCN2 10.157.8.76:64539)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [572] (0000011e ReportingStatServer 10.157.8.74:61375)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [540] (0000011c StatServer_GDesktop 10.157.8.74:61368)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [528] (0000011b StatServer_Postventas 10.157.8.78:59893)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [592] (0000011a StatServer_Siniestros 10.157.8.75:52780)
09:46:06.955 Trc 04542 EventAttachedDataChanged sent to [224] (00000119 StatServer_Cobros 10.157.8.73:56683)
09:46:06.955 Trc 04541 RequestDistributeEvent received from [536] (000003f0 URS 10.131.136.139:52488)
message RequestDistributeEvent
  AttributeUserEvent  EventAttachedDataChanged
  AttributeReferenceID  4294967295
  AttributeCustomerID  'Resources'
  AttributeConnID  009a027bf9c59662
  AttributeCallID  12222
  AttributeCallType  2
  AttributeThisDN  'CV_TX_MyS_CANALDIRECTO_MEDIADO'
  AttributeThisQueue  'CV_TX_MyS_CANALDIRECTO_MEDIADO'
  AttributeThisDNRole  2
  AttributeOtherDN  '71305'
  AttributeOtherDNRole  1
  AttributeDNIS  '44415'
  AttributeANI  '71305'
  AttributeUserData  [463] 00 11 00 00..
      'PRIORIDAD'  '750'
      'UU_DATA'  '76608'
      'OR_TR_EXT'  'SI'
      'DESTINO_TRANSFERENCIA'  'SOCIOS'
      'CANAL'  'MyS'
      'DESCONEXION'  'NO'
      'SKILL_SERVICIO'  'SRV_SOC'
      'TIPO_INTERACCION'  'Llamada Entrante'
      'DNIS_SERVICIO'  'TR.EXT.SC1'
      'SKILL_NEGOCIO'  'NEG_VT1'
      'SKILL_PRODUCTO'  'PRTO_AH'
      'SKILL_IDIOMA'  'ID_CAS'
      'DNIS_NUMERO'  '44415'
      'ANI'  '71305'
      'RTargetAgentGroup'  '?:SRV_SOC = 5  & NEG_VT1 = 5 & PRTO_AH = 5 & ID_CAS = 5'
      'RTargetAgentGroup'  'GA_NULO'
      'RPVQID'  'NRGUTUIDH90RP8886MGAL4CUMO0000PA'
  AttributeExtensions  [195] 00 07 00 00..
      'SIGNATURE'  'router'
      'NAME'  'URS'
      'VERSION'  'Version: 8.1.400.18'
      'CLUSTER'  'URS'
      'VQID'  'NRGUTUIDH90RP8886MGAL4CUMO0000P9'
      'Location'  'SwitchAvaya_DESA'
      'CallUUID'  '2ED2VAIGIP24TF6AMN57CC2SK80005S8'
  AttributeTimeinSecs  1456821966 (09:46:06)
  AttributeTimeinuSecs  940000
  AttributeTimeout  1200
  AttributeCallUUID  '2ED2VAIGIP24TF6AMN57CC2SK80005S8'

Thank you

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 01, 2016, 09:46:10 AM

Hi caractacus:
  when you say dynamic assignemnt, are you saying agent reassignment?. If it is true, I don't use agent dynamic assignment. I've read in a manual that you can do blending without agent reassignment, like i'm trying to do, only with the campign group options that i've posted,  and it doesn't works in our eviornment. My question was about if the manual i'have read is wrong or not. If blendig is a part of agent reassignment and if i can make blending without agent reasignment, only with this campaign group options.
I think that i don't undertand blending and agent reassignment and the relation between two concepts.

Thank you.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 01, 2016, 01:38:58 PM

Hello!
  After made test with different agents, we realized that some agents works fine with this configuration and other agents, the agents with i've made the tests, what's a surprise, don't work. That we have made is delete the agent and made it new in CME. After this, the agent that before doesn't work now works. ??? ???
We don't know why!. Now i understand agent reassignment and blending.
Thank's to all the people interested in this case, specially to cavagnaro and caractacus.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: cavagnaro on March 01, 2016, 03:07:34 PM

Still seems weird to me, but need a lot more of tests and log checking there.
Good luck and take notes on every smalll change you make and see diffences and note them down.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 02, 2016, 08:41:12 AM

Hello again!:
  It was weird, like said cavagnaro. Now i know the real problem. The real problem is that because we have CampignGroupName@RoutingStatServer.GC routing in the outbound strategy (It was a recomendation). Before, we had @RoutingStatServer.GA routing. I've made test with GA routing and it works OK,  you can answer outbound calls and inbound calls, but when i use @RoutingStatServer.GC routing, when the agent answer the first outbound call, no more inbound call is routed to the agent and in the URS log we can see the not assigned line:
WAITING CALLS: 009a027bf9c597ae 009a027bf9c597ae 009a027bf9c597ae
    _M_I_0000000000000000 [10:20] try to route to ag "82950" (pl "Place_71302", 1 ready DNs, 3 trgs): TRG 00000000052a9d10 VQ 00000000050da450(1 calls)
    _M_I_ [10:20] VQ 00000000050da450 is ignored: not assigned(stat)
    _M_I_0000000000000000 [10:20] try to route to ag "82950" (pl "Place_71302", 1 ready DNs, 3 trgs): TRG 00000000052aa080 VQ 00000000050db030(1 calls)
    _M_I_ [10:20] VQ 00000000050db030 is ignored: not assigned(stat)
    _M_I_0000000000000000 [10:20] try to route to ag "82950" (pl "Place_71302", 1 ready DNs, 3 trgs): TRG 00000000052a9790 VQ 00000000050daa40(1 calls)
    _M_I_ [10:20] VQ 00000000050daa40 is ignored: not assigned(stat)

Is like the agent when answer the first outbound call, then the agent only can answer Outbound calls.... And to make the agent work again we have to delete the agent and create again.

We don't know what to do!. Any aidea?

Thank you very much!.

Best regards.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: cavagnaro on March 02, 2016, 01:54:03 PM

What are you doing on that strategy??? Seems you are manipulating targets and that may be corrupting OCS control

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 02, 2016, 02:22:53 PM

Hello cavagnaro:
  We have a strategy to route the outbound calls and other strategies to route the inbound calls. In the Outbound strategy, we route the calls with CampignGroupName@RoutingStatServer.GC . And in the Inbound strategies, we route the calls with skills (RoutingStatServer.GA routing).
are we using wrong the GC routing?.

thank you.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: cavagnaro on March 02, 2016, 03:47:12 PM

Just to confirm my thinking, can you post a screenshot of your strategy pls?

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 03, 2016, 10:04:18 AM

Hello:
I can't upload a screenshot  :-[. Always i get the error because the post exceds the maximum characters. I'll try to explain in words:
Our outbound strategy only has the blocks to assign the variables, one Attach clip and  the target block (No function after or before the target block). this target has this configuration:
Statistics:
  Max StatAgentLoadingMedia
Target:
Type: variable
Name: grupo_agentes --> this variable is: Cat[nombre_grupo_campanya,'@RoutingStatServer.GC'] --> variable  nombre_grupo_campanya is UData['GSW_CAMPAIGN_GROUP_NAME']
StatServer: 
Use Virtual Queue:
    Alias: CV_MyS_Outbound_en_agente
    Switch: SwitchAvaya_DESA

Thank you.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: René on March 04, 2016, 08:16:22 AM

Hi,

Please check value of 'environment' option of URS. All agents becomes reserved for outbound (=blocked for any other activity like inbound) if it is set to 'outbound'.

René

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 04, 2016, 09:52:45 AM

Hi:
  We have disabled the environment option in URS. (##environment="")

Best Regards.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: caractacus on March 04, 2016, 03:51:40 PM

Hi flara,

Are you using Campaign Group target in your strategy when not using agent assignment?

If so that will almost certainly be your problem, campaign group target should only be used for campaigns that are using agent assignment.

This will cause the CurrentAgentAssignment statistic to be used to determine agent's availability and for inbound calls to be routed to an agent with that statistic it's value would have to be inbound,  but it won't be because agents are assigned to campaigns so the value of that stat will be the campaign name they are assigned to not 'inbound'.

So, make sure that you are not using Campaign Group target in your strategy,  use agent group or place group target instead.
Once you have done this you should restart URS to make sure that URS does not have currentAgentAssignment statistic open for any agent.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 04, 2016, 04:25:46 PM

Hi caractacus:
  We use this kind of routing (CampaignGroup routing) because it was a recomendation to use multiskill in outbound.  I thought that you can use call blending without agent assignment using CampaignGroup routing in a outbound strategy. That was my first question, the need to understand the difference between agent reasignment and blending. In genesys manuals doesn't appears that you need to use agent assignment to use blending. Only appears that with two options you can use blending, with progressive_blending_reserved_agents for activate progressive blending and progressive_blending_agents_status.
Any idea about this?

Thank you.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: caractacus on March 04, 2016, 04:49:31 PM

Hi Flara,

That's right you can do blending using agent assignment, or the old way using the progressive_blending..... options.

Using the progressive_blending..... options you cannot use CampaignGroup target ,  use agent group or place group instead, campaign group target is for use with agent assignment.

If using agent assignment then you must use Campaign Group target.


If doing blending using the progressive_blending_.... options,  then all that happens is that the number of agents specified in progressive_blending_reserved_agents will be kept free to handle inbound calls.

Once you have used campaign group target for a campaign then the CurrentAgentAssignment statistic will be opened for the agent and you will need to close it somehow,  deleting anc recreating the agent will have done that, but it restarting URS will also work.

Title: Re: progressive_blending_reserved_agents for activate progressive blending
Post by: flara on March 04, 2016, 06:58:48 PM

Hi caractacus:
Thank you so much for the explanation. I'll try to do something about this. Genesys manual doesn't explain so much this kind of things

Best regards.