Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: subfuze on March 04, 2016, 02:35:24 AM
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Anyone know if you can create multiple forecasts for the same period with different colours, For example I have a forecast for call takers and then another forecast for email takers. This I can do with different activities my question is in the schedule view of Supervisor WFM view is it possible to have the forecasts represented as a different colour when the forecasts are combined. I.E the supervisor can see that each hour there are 3 call takers represented in blue and 4 email takers represented in red for example? Cant see any literature in relation to whether this is achievable.