Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jmccarty on March 09, 2016, 03:51:59 AM

Title: Genesys WFM Shift Start Time continuity
Post by: jmccarty on March 09, 2016, 03:51:59 AM

when building shifts into a weekly pattern, and the shift has variable start times (eg starting between 800-0900 depending on forecast requirements), is there a way to ensure that for that week all shifts start at the same time?

Thanks