Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cjenkins82 on March 09, 2016, 11:38:15 AM

Title: Dialling Duration
Post by: cjenkins82 on March 09, 2016, 11:38:15 AM

Hi,
In Genesys administrator does anyone know where I would change the length of time we call the number before the treatment kicks in? It's currently set to 30 secs but I want to change it.
Thanks

Title: Re: Dialling Duration
Post by: Kubig on March 09, 2016, 01:41:35 PM

Try to specific which type of switch are you using. In case, the Genesys SIP, I guess you meant the option "sip-invite-treatment-timeout". But, try to be more specific in your description to be able to help you.

Title: Re: Dialling Duration
Post by: caractacus on March 10, 2016, 08:50:29 PM

Can you be a bit more specific. 

How are you calling? Is this  an outbound call initiated by OCS and you are after the option to determine how long before a no answer call result is determined sono answer treatement kicks in?  ( the option is call_wait_connected_timeout which you can set at OCS application level or campaign group level) 

Or is this for a manually dialed call, in which case what treatment are you referring to?