Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kenka on March 09, 2016, 02:03:56 PM

Title: Forecast data shown in CCPulse++
Post by: Kenka on March 09, 2016, 02:03:56 PM

Does anyone know if it is possible to somehow show forecast on number of calls etc. in the graphical section of CCPulse to compare the forecast with realtime data?

Title: Re: Forecast data shown in CCPulse++
Post by: cavagnaro on March 09, 2016, 02:17:07 PM

Maybe create a column with a Formula and graph that? The value of the Formula of course will be filled by you somehow, a fixed variable for example...