Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on March 11, 2016, 09:11:56 AM

Title: HP Qfiniti
Post by: nonny on March 11, 2016, 09:11:56 AM

Anybody here have Qfiniti in any of the environments you manage?

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Title: Re: HP Qfiniti
Post by: cavagnaro on March 11, 2016, 11:00:04 AM

I do in almost all of them

Title: Re: HP Qfiniti
Post by: nonny on March 11, 2016, 06:42:57 PM

Which switch type?  Do you know if adding a route point to QConfig on a logger instead of an extension DN would allow you to record calls on there? Ie announcement treatments?

Looking for SIP server or CUCM  specifically.

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Title: Re: HP Qfiniti
Post by: nonny on March 11, 2016, 06:43:54 PM

Are you also running ICE?  What versions of Qfiniti?

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Title: Re: HP Qfiniti
Post by: cavagnaro on March 11, 2016, 07:10:57 PM

Alcatel and SIPServer
No, you must register SIP endpoints only.
RPs are not part of RTP and doesn't send traffic.
Remember that MediServer via treatments become part of the call when that happens.

Title: Re: HP Qfiniti
Post by: cavagnaro on March 11, 2016, 07:11:16 PM

Qfiniti 3.5 and 10

Title: Re: HP Qfiniti
Post by: nonny on March 11, 2016, 11:41:29 PM

Cheers.  Any mayor issues when you went from 3.5 to 10 or did you build 10 as greenfields?

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Title: Re: HP Qfiniti
Post by: cavagnaro on March 12, 2016, 12:59:44 AM

We left the 3.5 as DB and WebServer only and did fresh install of 10. I think was less problematic.

Title: Re: HP Qfiniti
Post by: nonny on March 12, 2016, 09:54:39 AM

That's what we're considering too.  Leaving 3.5 for archive access.  Thanks.

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