Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kholi_Kayina on March 11, 2016, 08:36:08 PM
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Can more than 1 profile be created from 1 agent in GenesysWFM?
What I am trying to do is build an optimal schedule covering 24 hours, for which I want to have GenesysWFM give me how many 8 hour slots and where with the count of agents in each slot from a group of more than 40 agents.
I know other scheduling softwares build optimal schedules without a pre-defined contract linked to an agent.
Thanks in advance!