Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: darkhero666 on March 15, 2016, 08:49:27 PM

Title: transfer calls to an agent group
Post by: darkhero666 on March 15, 2016, 08:49:27 PM

i need to do a strategy to do transfer directly from the iws, i have this:

IWS is configured to do the transfer to a RP called 4031.
stategys to the transfer are created before but only transfer to one agent group.

i need to do the transfer to diferent agent groups routed by a strategy.

thanks for your attention.

Title: Re: transfer calls to an agent group
Post by: Kubig on March 15, 2016, 10:05:51 PM

IWS/WDE offers the transfer to many type of objects (including agents, agent groups, interaction queues, routing point, etc.) by default. Follow the documentation.