Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Zolly on March 16, 2016, 10:53:27 AM

Title: Interaction Workspace - Alert.Window
Post by: Zolly on March 16, 2016, 10:53:27 AM

Hi,

I know it is crazy, but that tiny alert message window in the bottom-right at the start of IWS, bothers my customer. She wants it to disappear by itself.
How can I set it so? (My customer must click on the close button to get rid of the window.)



Thanks,
Zoltan

Title: Re: Interaction Workspace - Alert.Window
Post by: Kubig on March 16, 2016, 11:34:58 AM

What IWS window do you mean exactly? You can try to set the option broadcast.preview-timeout to value 0

Title: Re: Interaction Workspace - Alert.Window
Post by: Zolly on March 17, 2016, 09:09:28 AM

Hi Kubig,

unfortunately this option haven't got any influence of appearing of this window.
I have found these rows in WDE log regarding this Alert.Message window:

MessageId      :MessageId00001
Alert.Severity  :Warning
Alert.Id            :Windows.ErrorChannel.NotLogin
Alert.Message  :Anmeldung am voice-Kanal nicht möglich. Überprüfen oder präzisieren Sie Ihre Kanalinformationen.

Hope it helps.
Kind regards,
Zoltan