Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on March 23, 2016, 03:18:31 PM

Title: License Reporting Manager
Post by: raza990 on March 23, 2016, 03:18:31 PM

Hi Guys,

LRM needs additional license to use full functionality ?

This tool license need to buy from Genesys separately ?

Title: Re: License Reporting Manager
Post by: Kubig on March 23, 2016, 03:20:55 PM

No, there is no special license.

Title: Re: License Reporting Manager
Post by: raza990 on March 23, 2016, 03:36:15 PM

Thanks Kubig  :)

Title: Re: License Reporting Manager
Post by: cavagnaro on March 23, 2016, 04:06:52 PM

LRM not but you may need ICON and then you need license for ICON.
LRM is also dependant of CfgServer version

Title: Re: License Reporting Manager
Post by: nonny on March 23, 2016, 07:44:28 PM

I seem to recall ICON isn't licensed - the licensing requirements come from GIM/GI2.  Although I don't recall if ICON may still need a commercial license though.

Sent from my SM-N9005 using Tapatalk

Title: Re: License Reporting Manager
Post by: cavagnaro on March 23, 2016, 08:57:14 PM

Yup, Commercial one.

Title: Re: License Reporting Manager
Post by: Dionysis on March 23, 2016, 10:18:08 PM

Interesting tidbit about LRM... I was told by support last week that LRM is no longer required to run 8.5 Framework, and there is going to be no further development for the product.  Meaning if a bug is found that requires code changes to fix, it wont be fixed.

Title: Re: License Reporting Manager
Post by: cavagnaro on March 23, 2016, 10:25:53 PM

Yeah, we discussed that on another thread, they will use a 3rd party one :D

Title: Re: License Reporting Manager
Post by: nonny on March 24, 2016, 08:16:08 AM

No longer required?  Is there an article that covers which apps from which versions don't look for it?  Is it all just going back to FlexLM and they're forgetting the whole reporting concept?
Or is this covered in the other thread?

Sent from my SM-N9005 using Tapatalk

Title: License Reporting Ma
Post by: KristinkaMazy on March 27, 2016, 06:03:30 PM

I found and downloaded a file named cs_manager, but after setup this doesnt look to be the floating license manager.

Title: Re: License Reporting Manager
Post by: cavagnaro on March 27, 2016, 06:39:49 PM

[quote author=nonny link=topic=9446.msg42811#msg42811 date=1458807368]
No longer required?  Is there an article that covers which apps from which versions don't look for it?  Is it all just going back to FlexLM and they're forgetting the whole reporting concept?
Or is this covered in the other thread?

Sent from my SM-N9005 using Tapatalk
[/quote]

FlexLM was and will always be part of licensing engine.
For Reporting, LRM was Genesys proposal but as there are other more mature developments Genesys adopted one and discarded their LRM. Just that

Title: Re: License Reporting Manager
Post by: Adam G on March 28, 2016, 08:31:17 AM

LRM was originally intended for larger deployments with resale capabilities and is/was supplemental to FlexLM.  The idea was that a re-seller could also determine/report on licenses in use/allocated to multiple different clients, for billing purposes.  I guess, with so many build capabilities (Cloud, Hybrid, Enterprise) there's not so much call for it, now.  Of course, if you need it's reporting capabilities, there are other ways...  ::)

I suppose it would be useful to have a "full suite" infographic of the elements which require licensing - and how they are operated/administered.  But I've not seen one...

Title: Re: License Reporting Manager
Post by: raza990 on March 28, 2016, 04:50:45 PM

Do LRM need ICON to calculate statistics ?

Can't we use LRM license uage reports without ICON ?

Title: Re: License Reporting Manager
Post by: cavagnaro on March 28, 2016, 04:51:44 PM

1. Yes
2. No

Check LRM guides and their components guides as well.

Title: Re: License Reporting Manager
Post by: raza990 on March 29, 2016, 07:09:23 PM

As far as I understand from LRM Deployment Guide, ICON DB is needed for agent license usage statistics  and GVP reporting in order take statistics of GVP ports usage.

So, if we don't have ICON and GVP installed in our environment then LRM application is not for us .. Right ?

However, as per document - Configuration server is required 8.1.XX for LRM 8.1 and Configuration Server 8.5.XX for LRM 8.5.

Please advise if I a am wrong.

Title: Re: License Reporting Manager
Post by: cavagnaro on March 29, 2016, 07:11:49 PM

Only thing you will get is basic licensing info from CfgServer but no usage reports.

Title: Re: License Reporting Manager
Post by: raza990 on March 29, 2016, 07:17:42 PM

Thanks cavagnaro. Now information is clear for me  :)