Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rohanmathur on March 28, 2016, 04:18:18 PM

Title: Wrong Database Entry in ETL DB
Post by: rohanmathur on March 28, 2016, 04:18:18 PM

Hi,

I am facing issue wherein double database entry is happening in ETL DB.
Eg. If person is logged in for 4500 seconds, it's showing as 9000 seconds in ETL DB.
Genesys Version: 7.6

Please suggest if anybody having any idea to resolve such issue?

Tx,
Rohan

Title: Re: Wrong Database Entry in ETL DB
Post by: cavagnaro on March 28, 2016, 04:33:51 PM

Remember a hotfix for that. Check Release notes and upgrade to last version