Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Steph on January 01, 1970, 12:00:00 AM

Title: Disconnect on no agents
Post by: Steph on January 01, 1970, 12:00:00 AM

A quick question for everybody who is working with outbound solution: I am interested in dropping the calls if there are no agents available to receive the call. OC server should drop a call after a callee answers and OC server determines that there are no agents to handle that call. How can I do it?

Thank you very much in advance!