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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Roy on January 01, 1970, 12:00:00 AM

Title: CCPulse 6.1.301.05 CallCenter.ini
Post by: Roy on January 01, 1970, 12:00:00 AM

Someone, please let me know where I can locate CallCenter.ini. I would like to change the FormatAgentInfo setting, but am unable to locate CallCenter.ini

Title: CCPulse 6.1.301.05 CallCenter.ini
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, actually, you are supposed to create it yourself.
What you should do though is not CaqlCenter.ini, but go to registry, look for GCTI and CallCenter and change the Agent Format there.

Title: CCPulse 6.1.301.05 CallCenter.ini
Post by: Adam on January 01, 1970, 12:00:00 AM

Creat a regedit file with the following(%L= Full Last Name, %l=Last Initial only, %F=Full First Name, %f= First Initial, %n=Number)Run Regedit file once you have setup Agent info to display the way you want:


REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\GCTI\CallCenter\CUSTOM DEFINITION]
"FormatAgentInfo"="%L, %f %n"

[HKEY_CURRENT_USER\SOFTWARE\GCTI\CallCenter\CUSTOM DEFINITION]
"FormatAgentInfo"="%L, %f %n"