Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysuser on April 03, 2016, 07:14:57 AM

Title: CALLBACK: high delay connecting Cliente-Agent
Post by: genesysuser on April 03, 2016, 07:14:57 AM

Hi to all,

I have implemented genesys solution with callback in many contact centers  with Skill Based Routing.
In a centre, callback is offered, client is contacted but the agent who receive the event suffer delay (between 1 - 5 minutes) to hear the client.

In all cases, client dialing from a fix number.

thks in advance!

Title: Re: CALLBACK: high delay connecting Cliente-Agent
Post by: Fra on April 04, 2016, 10:19:38 AM

ok, so?
What do you expect to get from us, based on what you posted here?

Fra

Title: Re: CALLBACK: high delay connecting Cliente-Agent
Post by: cavagnaro on April 04, 2016, 03:18:01 PM

Fra fra fra...ohhhhh Fra....isn't that obvious?! Us to look and be amazed by his network infrastructure, imagining all possible scenarios on whole possible mix of components, give him all possible solutions to a problem that is not defined, challenging our knowledge and responsiveness even writing skills. We have to be accurate and effective in providing some help. Don't you see how is he making us to better at our jobs? As persons? As humans? As a whole?
Ohhhh....Fra....