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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G3n35Y5 on April 09, 2016, 10:01:29 AM

Title: Statistics & filters - not visible in DMA
Post by: G3n35Y5 on April 09, 2016, 10:01:29 AM

Stats & filters created manually in Stat server app options are not visible in DMA  during layout template creation. Is this expected? If not, is there a way to see all these stats & filters in DMA?

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 09, 2016, 02:04:32 PM

No, should be there
Which version of StatServer you are running? Are they visible by CCPulse?
Check logs to see if SS found any error on the creation or not.

Title: Re: Statistics & filters - not visible in DMA
Post by: nonny on April 10, 2016, 12:23:52 AM

How many stat servers do you have?

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Title: Re: Statistics & filters - not visible in DMA
Post by: nonny on April 10, 2016, 12:26:20 AM

And have you restarted stat server since adding any filters etc?

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Title: Re: Statistics & filters - not visible in DMA
Post by: Adam G on April 10, 2016, 12:38:13 PM

....and are you certain you are using the same StatServer which contains your updated stat definitions..?

Title: Re: Statistics & filters - not visible in DMA
Post by: G3n35Y5 on April 10, 2016, 03:04:08 PM

Thanks everyone for your update. I am using Stat Server 8.5.x. I had restarted Stat Server after  adding the stats and filters. I am using 1 Stat Server pair in HA. If I try to create a filter in DMA (with the same name as the one which exists in Stat Server options) I get an error stating that the filter cannot be created as the name isn't unique. I am using latest version of DMA.

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 10, 2016, 03:37:10 PM

So all logs requested and ideas given? Have you tested???? What you expect us to do?

Title: Re: Statistics & filters - not visible in DMA
Post by: Adam G on April 10, 2016, 05:01:57 PM

[quote author=G3n35Y5 link=topic=9526.msg42980#msg42980 date=1460300648]
Thanks everyone for your update. I am using Stat Server 8.5.x. I had restarted Stat Server after  adding the stats and filters. I am using 1 Stat Server pair in HA. If I try to create a filter in DMA (with the same name as the one which exists in Stat Server options) I get an error stating that the filter cannot be created as the name isn't unique. I am using latest version of DMA.
[/quote]

Both SS HA instances have had the updates and both have been restarted?

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 11, 2016, 12:15:29 PM

I don't agree guys, whenever you create a Stat or a Filter you can see SS gets it working at the moment. I haven't had to restart a SS I think since version 7.2 or so...updates (if well done without errors) are ready to use on clients.
That is why I ask if they are visible on CCPulse who grabs that info online, while ODS needs a process to do so and update some tables. If ODS had a SS disconnection that could be the reason.
Without logs we can keep imaging things only.

Title: Re: Statistics & filters - not visible in DMA
Post by: Fra on April 11, 2016, 02:21:13 PM

[quote author=cavagnaro link=topic=9526.msg42984#msg42984 date=1460376929]
I don't agree guys, whenever you create a Stat or a Filter you can see SS gets it working at the moment. I haven't had to restart a SS I think since version 7.2 or so...updates (if well done without errors) are ready to use on clients.
[/quote]
Either you get some special releases from Genesys which we don't or someone is getting confused here  ;D

Any option related to the creation of a stat - time profile, mask, filter etc - requires SS restart. Confirmed by the Stat Server deployment guide:

***
Option - Description
<FilterName> - Changes Take Effect: When Stat Server restarts
***

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 11, 2016, 02:39:50 PM

[quote author=Fra link=topic=9526.msg42985#msg42985 date=1460384473]
[quote author=cavagnaro link=topic=9526.msg42984#msg42984 date=1460376929]
I don't agree guys, whenever you create a Stat or a Filter you can see SS gets it working at the moment. I haven't had to restart a SS I think since version 7.2 or so...updates (if well done without errors) are ready to use on clients.
[/quote]
Either you get some special releases from Genesys which we don't or someone is getting confused here  ;D

Any option related to the creation of a stat - time profile, mask, filter etc - requires SS restart. Confirmed by the Stat Server deployment guide:

***
Option - Description
<FilterName> - Changes Take Effect: When Stat Server restarts
***
[/quote]

I have to insist and just tested/documented and works as I indicate. I create the new filter, go to CCPulse, ask to reload values by opening Workspace again and select SS and magic! New filter is there available and working. No need to reset SS at all...

[url=https://postimg.org/image/n2vfm8vd1/][img]https://s18.postimg.org/n2vfm8vd1/ss1.png[/img][/url]

[url=https://postimg.org/image/j7s1joc79/][img]https://s18.postimg.org/j7s1joc79/ss2.png[/img][/url]

[url=https://postimg.org/image/wpyxvyocl/][img]https://s18.postimg.org/wpyxvyocl/ss3.png[/img][/url]

[url=https://postimg.org/image/xtj27x8zp/][img]https://s18.postimg.org/xtj27x8zp/ss4.png[/img][/url]

[url=https://postimg.org/image/gua3snxs5/][img]https://s18.postimg.org/gua3snxs5/ss5.png[/img][/url]

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 11, 2016, 02:48:24 PM

And here logs:
[code]
2016-04-11 11:34:24.267> Init: Filter added 'A2' -> 'PairExist("KVP1","A2")'


2016-04-11 11:45:50.244> Client: Message 'OpenStat'
'CREATE_SUSPENDED' 'no'
'FILTER' 'A2'
'DistByConnID' 0
'TM_NOTIFICATION_FREQ' 60
'NOTIFICATION_MODE' 'TimeBasedNotification' (1)
'INSENS_PERCENTAGE' 1
'INTERVAL' 'Growing' (0)
'TIME_PROFILE' 'Default'
'STAT_TYPE' 'TotalNumberConsultCalls'
'USER_REQ_ID' 650
'REQ_ID' 71
'SUBJECT' 'DNAction' (0)
'CATEGORY' 'TotalNumber' (1)
'TENANT_ID' 'Resources'
'OBJECT_ID' '9427'
'OBJECT' 'Agent' (0)
'VOID_VALUE' TKVList Length 53
'MainMask' all actions clear except for
'CallConsult' (19)
'RelMask' all actions clear


2016-04-11 11:45:50.244> Client: Message 'StatOpened' [stats:a1b5e5e95120cc1ff80318291382da69]
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1460385950
'USER_REQ_ID' 650
'REQ_ID' 71
2016-04-11 11:45:50.244> Client: Sending message to CCPulse(528)
2016-04-11 11:45:50.244> Client: Message 'Info' [stats:a1b5e5e95120cc1ff80318291382da69]
'STRING_VALUE' '0'
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1460385950
'USER_REQ_ID' 650
'REQ_ID' 71
[/code]

Which, if Filter wouldn't exist or be active or had some error would return an error.

Really, as I create reports a lot and modify them never had to do nothing on Metrics or Filters. Will test also with TimeRanges and TimeProfiles.

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 11, 2016, 03:06:15 PM

Well testes as well for TRange and TProfiles and same behavior...No need to restart.
SS version is 8.5.102.15 but i do this since version 7.6

Title: Re: Statistics & filters - not visible in DMA
Post by: Adam G on April 11, 2016, 04:07:21 PM

Thanks cav - I did not know that.

But still not heard from op on the original issue and feedback from our suggestions....  ::)

Title: Re: Statistics & filters - not visible in DMA
Post by: G3n35Y5 on April 16, 2016, 10:27:39 AM

Thanks everyone for your update. I do not how, but this issue got resolved.

Title: Re: Statistics & filters - not visible in DMA
Post by: Adam G on April 16, 2016, 10:59:48 AM

Excellent feedback.  Thanks.

Title: Re: Statistics & filters - not visible in DMA
Post by: cavagnaro on April 16, 2016, 03:50:37 PM

Lol...really? Well good for you

Enviado de meu E6633 usando Tapatalk

Title: Re: Statistics & filters - not visible in DMA
Post by: Adam G on April 16, 2016, 05:11:45 PM

</mysarcasm>