Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on April 13, 2016, 11:29:57 PM

Title: IWS
Post by: Leonxxx86 on April 13, 2016, 11:29:57 PM

Where in the logs can I find the call has been answered using IWS not a Cisco physical phone? Thanks

Title: Re: IWS
Post by: cavagnaro on April 14, 2016, 02:49:13 AM

I guess TServer, you will see from who the answer command came from, if from pbx or IWS

Enviado de meu E6633 usando Tapatalk

Title: Re: IWS
Post by: hsujdik on April 14, 2016, 02:52:22 PM

If IWS answered the call, you'll see a RequestAnswerCall command comming from that IWS. If the hardphone answered, the EventOffHook and EventEstablished will come for that call without the RequestAnswerCall

Title: Re: IWS
Post by: Leonxxx86 on April 15, 2016, 03:03:30 AM

Awesome! Thanks for your help