Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on April 14, 2016, 06:41:54 AM

Title: Stat Server new stat CurrentTalkTime
Post by: nonny on April 14, 2016, 06:41:54 AM

I still can't search with this app so apologies if this has already been answered.

I need to create a new Stat for CurrentTalkTime to use for skill filters to show the current call per agent.  Can someone please post the correct stat settings for this?  I'm good with the filters but the actual stat seems to be stumping me. 



Sent from my SM-N9005 using Tapatalk

Title: Re: Stat Server new stat CurrentTalkTime
Post by: Adam G on April 14, 2016, 07:53:41 AM

I just searched Google for "CurrentTalkTime" and found a thread on here from cav, which contains:

[CurrentTalkTime]
Category=CurrentTalkTime
MainMask=CallInbound,CallOutbound,CallInternal,CallConsult
Objects=Agent
Subject=DNAction

There is more than one way to search! ::)

Title: Re: Stat Server new stat CurrentTalkTime
Post by: nonny on April 14, 2016, 07:01:03 PM

Thanks Adam.  Long day :)

Sent from my SM-N9005 using Tapatalk