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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on April 18, 2016, 04:33:02 PM

Title: How to pass data between two application on transfer
Post by: aravind_mano on April 18, 2016, 04:33:02 PM

Hi,

I am trying to pass data from IVR1 to IVR2 while transfer.  I tried the below options but i am getting undefined while retrieving the data. Please help.

IVR1 - Passing param in gvp:namelist attribute:
[code]
<var name="callVars" expr="'TESTDATA'" />
<transfer name="Transfer1Call" type="blind" destexpr="AppState.dest" aaiexpr="callVars"
    gvp:analysis="false" gvp:connectwhen="immediate" [b]gvp:namelist="callVars"[/b]>
</transfer>
[/code]
IVR2 - Reading callvars from Header: All are returning undefined.

[code]
<log gvp:level="1">
<value expr="'CallVars1 : ' + session.com.genesyslab.userdata['callVars']"/>
</log>
<log gvp:level="1">
<value expr="'CallVars2 : ' + getSIPHeaderValue('callVars')"/>
</log>
<log gvp:level="1">
<value expr="'CallVars3 : ' + session.com.genesyslab.userdata['X-Genesys-callVars']"/>
</log>
<log gvp:level="1">
<value expr="'CallVars4 : ' + getSIPHeaderValue('X-Genesys-callVars')"/>
</log>

[/code]

Title: Re: How to pass data between two application on transfer
Post by: nonny on April 18, 2016, 06:51:23 PM

Can't you just attach the data to the call?

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Title: Re: How to pass data between two application on transfer
Post by: cavagnaro on April 18, 2016, 07:19:35 PM

And use ISCC

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Title: Re: How to pass data between two application on transfer
Post by: aravind_mano on April 22, 2016, 11:23:41 AM

Hi,

For IVR to IVR transfer, I used route request block with type "bridge" and assign params gvp:userdata attribute  to transfer the call from IVR1 to IVR2. It works and I could retrieve the userdata in IVR2.  However, i could not retrieve data in blind transfer. Why? Please shed some light on this.

Basically, what i need is the easiest way to perform transfer from IVR1 to IVR2 (with attached data).

Thanks,
Aravind

Title: Re: How to pass data between two application on transfer
Post by: cavagnaro on April 22, 2016, 12:23:40 PM

Well check your logs...how can we have a clue on your architecture and components used?

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