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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 19, 2016, 02:03:52 PM

Title: Who Selects Access Number for Routing, Switch or TServer?
Post by: PFCCWA on April 19, 2016, 02:03:52 PM

Hello,

we use ISCC route type for site transfers.
on destination tserver we have 30 ERPs.
When source tserver requests access number for call routing, how does the destination tserver select the ERP? is it the pbx which provides the ERP.

thanks,

Title: Re: Who Selects Access Number for Routing, Switch or TServer?
Post by: cavagnaro on April 19, 2016, 02:07:42 PM

TServer as it has the XRP configured on CME

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Title: Re: Who Selects Access Number for Routing, Switch or TServer?
Post by: PFCCWA on April 19, 2016, 02:29:12 PM

is epn configuration the only method to control this selection?
ie we want to group 25 of 30 for one set of calls, and the remaining 5 for other types (preferably without having to make a mass config change).


thanks,

Title: Re: Who Selects Access Number for Routing, Switch or TServer?
Post by: cavagnaro on April 19, 2016, 05:25:59 PM

Yes, epn. But is not a mess. Simple task. Don't forget to create epn on all of them, just different values for the first 25 and the other 5 another value.


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Title: Re: Who Selects Access Number for Routing, Switch or TServer?
Post by: cavagnaro on April 19, 2016, 05:26:21 PM

And please continue original post...don't split them

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