Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on April 20, 2016, 06:14:13 AM

Title: Logs
Post by: Leonxxx86 on April 20, 2016, 06:14:13 AM

There is this .snapshot in the logs for different Genesys application, what is the snapshot for and why the app generate it? Thanks

Title: Re: Logs
Post by: Kubig on April 20, 2016, 08:15:07 AM

[quote]The snapshot log that is actively being used will have the application's startup date & time within its filename
This snapshot log is removed when the Genesys application is shut down properly & does not shutdown due to crash
If the Genesys application crashes, this snapshot log file will likely not be removed and also will be very important for Genesys's analysis as it will show the very last item being processed just prior to the crash[/quote]

Title: Re: Logs
Post by: Leonxxx86 on April 21, 2016, 12:23:30 AM

Thanks Kubig,
What if the primary app switch to back up, will there be snapshot log generated?

Title: Re: Logs
Post by: cavagnaro on April 21, 2016, 02:10:55 AM

Snapshot, as mentioned is created when the service starts. And deleted only with proper stop.


Enviado de meu E6633 usando Tapatalk

Title: Re: Logs
Post by: Leonxxx86 on April 21, 2016, 11:32:33 PM

Thanks  :)