Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tadeu on April 20, 2016, 11:37:17 AM

Title: I can use Excel to copy the data to ccpulse
Post by: tadeu on April 20, 2016, 11:37:17 AM

I tried but i can not have another way to save the data from automatic ccpulse with vb?

Title: Re: I can use Excel to copy the data to ccpulse
Post by: cavagnaro on April 20, 2016, 01:41:29 PM

What? To CCPulse? Or from CCPulse?
Why not use ETL DB instead? Why export real time info? You have historical ready for such tasks


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Title: Re: I can use Excel to copy the data to ccpulse
Post by: tadeu on April 20, 2016, 02:51:06 PM

Seria perfeito se eu divesse acesso porem aqui no brazil o pessoal não deixa niguem ter acesso apenas eles, ai tem que ser virar nos 30 fora que não tem nenhuma documentação oque apredi sobre a ferramenta foi no forum, teria outro jeito de salva do ccpulse sem ser copiar e colar uma programação automatica direto pelo ccpulse salva em html ,isso ja ajudaria muito pois programava para pegar esse arquivo?

Title: Re: I can use Excel to copy the data to ccpulse
Post by: cavagnaro on April 20, 2016, 02:58:03 PM

Eles quem? Vc é cliente ou parceiro da Genesys?



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Title: Re: I can use Excel to copy the data to ccpulse
Post by: tadeu on April 20, 2016, 03:06:03 PM

I'm Customer acquired genesys product. however the genesys partners not ajudão that quaestors . I want to make a simple workforce was equal in other contact center with other tools but here the personal limits genesys software there is fuck do.

If you can help me with some knowledge

Title: Re: I can use Excel to copy the data to ccpulse
Post by: cavagnaro on April 20, 2016, 04:26:21 PM

Check this post

http://www.sggu.com/smf/index.php/topic,2253.15.html

Title: Re: I can use Excel to copy the data to ccpulse
Post by: tadeu on April 20, 2016, 05:11:44 PM

all he needed was worth

you are 1,000,000,000,000,000,000th

If you have a handout or something that can help in my studies of inforview or ccpulse

would be much more grateful ;D ;D ;D ;D ;D ;D ;D :) :) :) :) :) :) :)