Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on April 29, 2016, 12:21:35 AM

Title: CCpulse View not available
Post by: Leonxxx86 on April 29, 2016, 12:21:35 AM

I have this issue in CCpulse which when I open the workspace and select "test" it loaded but nothing appear in object only white page, SS that I used is the same one I used for the other workspace which opens fine only the test workspace, could you please help?

Title: Re: CCpulse View not available
Post by: cavagnaro on April 29, 2016, 01:52:16 AM

Can you post a screnshot?

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Title: Re: CCpulse View not available
Post by: Leonxxx86 on April 29, 2016, 02:47:16 AM

For some reason I can't attached the screenshot here I get this [img ][/img ] when I click on insert image.

Title: Re: CCpulse View not available
Post by: nonny on April 29, 2016, 09:24:45 AM

Are you saying the objects view is blank?  Are you sure it's in Objects view and not Views or Extended Status?

If you see objects but views aren't loading, do both workspaces use the same templates?

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Title: Re: CCpulse View not available
Post by: Tambo on April 29, 2016, 09:50:59 AM

have you ticked...........objects and views etc in the view tab top left of your ccpulse page?

Title: Re: CCpulse View not available
Post by: cavagnaro on April 29, 2016, 10:55:51 AM

You must post on external file server and share the link with us

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Title: Re: CCpulse View not available
Post by: nonny on May 08, 2016, 08:26:40 AM

No longer an issue?

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Title: Re: CCpulse View not available
Post by: Tambo on May 09, 2016, 03:08:36 PM

excellent resolution description !!