Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on May 06, 2016, 08:10:52 AM

Title: Switch to Strategy
Post by: nonny on May 06, 2016, 08:10:52 AM

I'm looking to use the IRD switch to strategy function.  However I've not used it in an environment before.

What issues or limitations have you guys come across with this?   

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Title: Re: Switch to Strategy
Post by: Kubig on May 06, 2016, 08:38:12 AM

Do you mean "JumpToStrategy" function?

Title: Re: Switch to Strategy
Post by: nonny on May 06, 2016, 08:58:19 AM

Sorry it's a block/node not really a function.  It calls a Routing Rule that specifies a strategy to switch to.  Block is actually called switch to strategy.

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Title: Re: Switch to Strategy
Post by: terry on May 07, 2016, 06:11:56 AM

Sort of very generic question.
Just use it - unlikely you will have any issues (if only you not going to jump to strategy from other tenant)

Title: Re: Switch to Strategy
Post by: nonny on May 07, 2016, 10:34:41 AM

Thanks.  Just have only come across one installation where it was used.  Others do a troute to a new RP where a new strategy starts.  Trying to understand why one would be used over the other.

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Title: Re: Switch to Strategy
Post by: cavagnaro on May 07, 2016, 04:50:59 PM

With TRoute you jump to another RP and new metrics arrive that RP, however with strategy jump you are still on same RP but new logic. Depends on your needs

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Title: Re: Switch to Strategy
Post by: nonny on May 08, 2016, 08:25:39 AM

Thanks

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