Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dionysis on May 13, 2016, 08:28:51 PM

Title: VideoGateway 9.0
Post by: Dionysis on May 13, 2016, 08:28:51 PM

Greetings!

I'm in the process of implementing Genesys Video Gateway 9.0 in my lab to experiment with WebRTC and have run into an issue.  The short version is... it doesn't work.

As far as I can tell, I've followed the documentation to the letter, I've run the full start to finish install (on fresh VM's) twice now with the same result.  The processes that are documented to start, do start, logs are written (although not very detailed ones at this stage), and then.... the URL's that should work, don't.  It's not even opening web related ports on the server at all.

So my question is this.  Has anyone else installed it and got it working?  If so, were there any deviations required from the manual?  Seems to me that the docs are incorrect somewhere and I can't figure out where.

Title: Re: VideoGateway 9.0
Post by: Dionysis on May 16, 2016, 09:53:02 PM

Solved the problem, it was buried in the install logs.  By default the install scripts attempted to install 32 bit mysql but the server already had 64 bit mysql.  For some reason this meant the common components didn't install correctly.

Solution: remove mysql completely, make sure the multilib_policy=all option was set in the yum.conf file, and start again.

Title: Re: VideoGateway 9.0
Post by: cavagnaro on May 16, 2016, 11:32:46 PM

This means WebRTC is no longer the default product? Or are different things?

Enviado de meu E6633 usando Tapatalk

Title: Re: VideoGateway 9.0
Post by: Dionysis on May 17, 2016, 12:41:15 PM

From what I'm told the 9.0 Genesys Video Gateway is a replacement product for the 8.5 WebRTC server.  It's another product Genesys has purchased though, under the hood it is Zenon, originally built by Requestec.

Title: Re: VideoGateway 9.0
Post by: Dionysis on May 17, 2016, 12:42:03 PM

I should also note, it's PA release only right now, so you need to go through your Acct Manager to be able to access it.

Title: Re: VideoGateway 9.0
Post by: cavagnaro on May 17, 2016, 04:55:41 PM

Damn Genesys...lol. Changing products like this as underwear... I started a project with 8.5 and now have to ask if 9 is not what they offered...

Enviado de meu E6633 usando Tapatalk

Title: Re: VideoGateway 9.0
Post by: Dionysis on May 17, 2016, 05:56:10 PM

8.5 is a much simpler install, I'd be inclined to stick with that version for the time being.  If I hadn't spent so much time getting Video Gateway to work that's what I'd be doing. 

Title: Re: VideoGateway 9.0
Post by: cavagnaro on May 17, 2016, 06:08:41 PM

Thanks for the advise :) Time to lab then for me

Title: Re: VideoGateway 9.0
Post by: OXE_4400 on July 27, 2017, 09:16:17 AM

Video Gateway is End of Sale.

Title: Re: VideoGateway 9.0
Post by: cavagnaro on July 28, 2017, 02:12:38 PM

lul
What is the replacement then???

Title: Re: VideoGateway 9.0
Post by: Dionysis on July 28, 2017, 06:20:08 PM

I think the current recommended video solution is a third party app called Vidyo.

I've learnt to never get too excited about video because it usually goes something like this:

1 - Customer demands a video solution immediately after seeing some keynote speech or youtube video about a video call centre.
2 - Engineers scramble to create some kind of proof of concept to show it's possible.
3 - Present the POC to the customer for approval.
4 - Customer has changed their mind and now wants some other new shiny thing.

;)

Title: Re: VideoGateway 9.0
Post by: cavagnaro on July 31, 2017, 06:42:15 PM

So not even WebRTC 8.5 is there anymore??