Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bhuvanesh on May 25, 2016, 08:09:58 AM

Title: How to set ANI in my specific attach data key in routing strategy
Post by: bhuvanesh on May 25, 2016, 08:09:58 AM

Dear All,

How to set ANI(call number) in my specific attach data key in routing strategy.

Thanks in advance :)

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: Dionysis on May 25, 2016, 08:23:51 AM

Not sure what you mean, do you want to change the AttributeANI, or attach the ANI as a specific user data key?

I'm fairly certain you can't change the ANI attribute, or at least not easily.  If attaching the ANI as a specific user data key then:

Update['some-key',ANI[]]

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: bhuvanesh on May 25, 2016, 10:30:42 AM

Update['some-key',ANI[]] is exactly i wanted thank you very much :)

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: bhuvanesh on May 25, 2016, 10:32:55 AM

Is there any document or reference where i can learn this.

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: Kubig on May 25, 2016, 11:18:27 AM

https://docs.genesys.com - of course, you have to have own access login to the Genesys site.

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: Dionysis on May 25, 2016, 01:57:05 PM

This type of thing you can learn within IRD itself though, all you need to do is use the function builder to create the functions you need.

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: bhuvanesh on May 25, 2016, 07:29:31 PM

Thank you

Title: Re: How to set ANI in my specific attach data key in routing strategy
Post by: GenesysNewbie on July 15, 2016, 08:39:48 PM

There is a function in the Fx block....just populate it and then attach