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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on June 08, 2016, 11:07:52 PM

Title: CCpulse open after 10 seconds
Post by: Leonxxx86 on June 08, 2016, 11:07:52 PM

CCpulse is slow after login it takes 10 to 15 seconds to open. CCpulse version 8.0.1
Can you please advise why? Thanks

Title: Re: CCpulse open after 10 seconds
Post by: nonny on June 09, 2016, 12:48:53 AM

What objects are in your workspace? 

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Title: Re: CCpulse open after 10 seconds
Post by: cavagnaro on June 09, 2016, 01:00:40 AM

Which kind of files? Bin? Stg?

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Title: Re: CCpulse open after 10 seconds
Post by: Filippe on June 09, 2016, 01:16:14 AM

I had a similar issue like this and i saw in genesys Knowledge Sources,
It was for CCPulse 6.1 but works for me!!! (and of course, about a different trouble)
basic tips but worth it try


1. Date/time setting of the PC because CCPulse uses system date/time
settings.
2. Check the workspace storage file. It may be corrupted somehow.
To verify - use a new workspace storage for the same operation (rename the old Workspace storage file and create new empty Workspace storage file).
3. Do you have other computers with CCPulse that are working with the same Workspace storage file?
4. If the Workspace storage file is on the Network double check that the users have the write permissions to the directory where the storage file is held.

take a look in the processes of your computer/server!
dont forget the server of workspace storage files!

Title: Re: CCpulse open after 10 seconds
Post by: hsujdik on June 09, 2016, 02:04:57 AM

Or, maybe the Configuration Server has switched over?

Title: Re: CCpulse open after 10 seconds
Post by: nonny on June 09, 2016, 05:06:18 AM

Cav. How much difference does Bin vs stg make?

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Title: Re: CCpulse open after 10 seconds
Post by: cavagnaro on June 09, 2016, 05:12:35 AM

BIN is much faster. STG is the old version.
I have seen customer load speed problems being solved by just migrating all STG to BIN format.

Title: Re: CCpulse open after 10 seconds
Post by: Leonxxx86 on June 09, 2016, 11:29:52 PM

Thanks all for your replies, they advise this issue start happening when they moved to V 8.0.1

Now, the files are .stg but there is a NAS migration this weekend which is where the CCpulse files live, not sure if that will fix the problem after migration.

Cav, How to convert from stg to bin? Thanks

Title: Re: CCpulse open after 10 seconds
Post by: cavagnaro on June 10, 2016, 02:05:34 AM

Go to the Wizard in CCPulse and select the Orig Type to STG and then destination to BIN format. Remember to configure CCPulse options for BIN folder locations. Similar to STG. Follow docs, is simple

Title: Re: CCpulse open after 10 seconds
Post by: Leonxxx86 on June 10, 2016, 04:17:33 AM

Got it, thanks Cav and thanks to everyone who replied, I have learned something from your replies :D

Title: Re: CCpulse open after 10 seconds
Post by: nonny on June 15, 2016, 07:21:25 AM

Seem to recall there being an issue using Import/Export for the workspaces.  But you could just open each then Save As.

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Title: Re: CCpulse open after 10 seconds
Post by: cavagnaro on June 15, 2016, 01:04:12 PM

Uh?

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Title: Re: CCpulse open after 10 seconds
Post by: nonny on June 15, 2016, 01:08:48 PM

A colleague told me doing the export from stg to binary for the workspaces bit didn't work (arrows were greyed out).  They opened the individual workspace  in CCPulse, then did a Save As (you  can choose the format in that dialogue).

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Title: Re: CCpulse open after 10 seconds
Post by: cavagnaro on June 15, 2016, 07:04:38 PM

Greyed when you don't configure BIN folders on CCPulse app.

Title: Re: CCpulse open after 10 seconds
Post by: nonny on June 15, 2016, 07:19:42 PM

Hmmm that makes obvious sense, I'll ask him to confirm what it was.

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