Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on June 11, 2016, 04:08:05 AM

Title: IWS multi pop up with push preview campaign
Post by: Gautham on June 11, 2016, 04:08:05 AM

Hi Friends,

IWS getting to many interaction pop up with push preview. I have created capacity rule and mapped it to agent. Then also happening the same. Kindly help me to resolve this.

my capacity rule is

voice = 1
outboundpriview=1

:-\ :-\ :-\

Title: Re: IWS multi pop up with push preview campaign
Post by: cavagnaro on June 11, 2016, 04:15:07 AM

Check URS and StatServer logs.


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