Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on June 15, 2016, 02:27:59 PM

Title: Push preview agent mapping
Post by: Gautham on June 15, 2016, 02:27:59 PM

Hi friends,

We are using push preview user id mapping in IRD so call are routed using user id. First 3000 records mapped to user 1. 100 calls are getting retrived. so,only user 1 getting the call pop up other user can get the call after 3000 records. So how to tell OCS retrive the record in user basics....Like ecah user each records need to retrive.

Kindly provide some ideas.

tx

Title: Re: Push preview agent mapping
Post by: cavagnaro on June 15, 2016, 07:07:36 PM

Cant, you will need to create a campaign for each. Such behavior is not OCS designed for. You want a queue handler not an Outbound solution

Title: Re: Push preview agent mapping
Post by: Gautham on June 16, 2016, 05:00:50 AM

thx for your clarification. ;D

Title: Re: Push preview agent mapping
Post by: Gautham on June 17, 2016, 05:13:04 AM

shall i use one campaign with multiple calling list so i can manage the campaign very esaily. I have tested it . It's working as expected. but, i need to know wheather is there any difficulty i will face later.