Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on June 16, 2016, 12:56:37 PM

Title: Call result
Post by: Gautham on June 16, 2016, 12:56:37 PM

Hi friends,

From where i  need to find the call results like wheather its disconnected from customer or diconnected from agent?

Tx

Title: Re: Call result
Post by: Kubig on June 16, 2016, 02:02:29 PM

It depends on used T-Server type. In general, you can always find the iniciator within the T-Server logs - in case, you see RequestReleaseCall that means the agents hangs up the call. If there is jsut an EventReleased, it points that the customer should hangs up. In environment with SIP server, you can enable release-party-reporting, where the release iniciator is attach as the KVP to the interaction.

Title: Re: Call result
Post by: cavagnaro on June 16, 2016, 02:14:01 PM

This is only for certain types of PBX and TServer from 8.0 only.

Enviado de meu E6633 usando Tapatalk

Title: Re: Call result
Post by: Gautham on June 17, 2016, 05:09:26 AM

thks friends