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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: darkhero666 on June 16, 2016, 06:37:34 PM

Title: speechminer can't play the recordings
Post by: darkhero666 on June 16, 2016, 06:37:34 PM

hello everybody!

I'm so sorry for my latest posts, i don't know the better way to post in this forum, I'm very very newbie in  genesys and in this forum.

well, anyway.

i have a problem with the speechminer, this application can't play the audios only display no audio available, we can see:

the cassandra and jetty is running.

the htccuser and pass are correct.

the audios exist in the server of interaction recording

we can extract the audios and they are playables in a machine with mp3 codec.

we have this configuration in the linux red hat, and the people of genesys need to change the permissions of this:

[root@svrcatgir2 jetty]# getenforce
Enforcing
[root@svrcatgir2 jetty]# echo 0 > /selinux/enforce
[root@svrcatgir2 jetty]# getenforce
Permissive
==========================

can you help me about that?  i have a feeling, its a piece of cake, but i don't know wha is it.

best regards

Title: Re: speechminer can't play the recordings
Post by: cavagnaro on June 16, 2016, 07:54:34 PM

Check logs on the Windows server. What do you see when try to get those audios?

Title: Re: speechminer can't play the recordings
Post by: darkhero666 on June 16, 2016, 08:27:46 PM

hello cavagnaro.

i can see this in the console of mozilla firefox:

HTCC Screen Recording is disabled. Configure HTCC. bc2cf657.vendor.js:5:1237
setCurrentInteraction: HTCC is disabled bc2cf657.vendor.js:5:1237
Current browser: firefox bc2cf657.vendor.js:5:1237
Failed to authenticate bc2cf657.vendor.js:5:1237
Failed to play media {"details":"Audio does not exist for the specified interaction and playback speed","exceptionDetails":"","statusCode":4,"errorMessage":"Resource does not exist"} bc2cf657.vendor.js:5:1237
no se encuentra elemento

but the audio is available in the red hat enterprise linux.

Title: Re: speechminer can't play the recordings
Post by: cavagnaro on June 16, 2016, 08:28:41 PM

Yes, but the Windows server fetches from the Linux so you have more things to look at.
Was this working? Check Windows logs as said

Title: Re: speechminer can't play the recordings
Post by: Kubig on June 17, 2016, 12:03:12 PM

Are you able to get audio via HTTP/HTTPS? It seems you are using bad credentials

Title: Re: speechminer can't play the recordings
Post by: darkhero666 on June 17, 2016, 07:00:49 PM

yes kubig, i can download the audios and they are playables.

the credentials are the same to use in other services.

thanks for your support.

Title: Re: speechminer can't play the recordings
Post by: hsujdik on June 18, 2016, 12:18:50 PM

Just to rule out serverside user permissions, try to apply 777 permission to all files / folders of your jetty server...
I dont remember much details since I don't have worked much with speechminer, but I also had problems with SELinux and OS permissions, so I did both the setenforce 0 and chmod 777 and it worked, and then I went backwards to apply the proper permissions after that

Title: Re: speechminer can't play the recordings
Post by: darkhero666 on June 21, 2016, 08:18:22 PM

hello everybody.

this problem has been resolved, thanks for your help.

we have an error in the configuration of jetty, the archive record_settings, has two users and this will have only one user like this.

{
"store": [

{
"webDAV": {
"userName": "Administrator",
"password": "**********",
"uri": "http://***********/voz"
}
}
]
}

i restart the jetty service and it works!

thanks for your support and help.

Title: Re: speechminer can't play the recordings
Post by: Kubig on June 22, 2016, 06:07:10 AM

Great news! Thanks for sharing the solution..