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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Campfire on June 20, 2016, 07:00:44 AM

Title: Problem in DN registration after using softphone
Post by: Campfire on June 20, 2016, 07:00:44 AM

Hi All,

We have agents who use Softphone and when they are in office they use their deskphone. When they are logging into physical phone, they could not get to ready state. I checked the T server logs and got the below error:

message RequestUnregisterAddress
AttributeReferenceID 195808
AttributeThisDN '7323071'
AttributeControlMode 0
@14:45:17.4060 [0] 8.1.000.12 send_to_client: message EventError
(DN is not registered)
AttributeEventSequenceNumber 00000000001ff306
AttributeTimeinuSecs 406000
AttributeTimeinSecs 1466405117 (14:45:17)
AttributeErrorCode 41
AttributeReferenceID 195808
AttributeThisDN '7323071'
14:45:17.406 Int 04545 Interaction message "EventError" sent to 652 ("CIM_GPlus_2")
14:45:17.406 Trc 04542 EventError sent to [652] (00000016 CIM_GPlus_2 10.127.181.234:49843)

This error keep on coming up when trying to login to the extension.

Another strange thing I noticed is that the agent's phone  is not going to logged out state , when he is logging out.

Any advise please on what is going wrong here?

Have tried manually logging out from the phone as well and still the same problem.

Title: Re: Problem in DN registration after using softphone
Post by: nonny on June 20, 2016, 10:03:33 AM

Same extension on both?

Sent from my SM-N9005 using Tapatalk

Title: Re: Problem in DN registration after using softphone
Post by: Campfire on June 21, 2016, 07:28:05 AM

No, we have seperate extensions.. Suspecting the problem is due to a upgrade in SAP systems. Am working on it and will update you all if I have any lead.