Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on June 21, 2016, 11:37:24 AM

Title: Not Ready Reason
Post by: anandapriyan on June 21, 2016, 11:37:24 AM

Hi,

Whether it is possible in the CCPulse to show the Not Ready reason duration in a single custom stat. i.e Break,Lunch.

I have created the custom stat for current not ready time.
[b]MainMask- Not Ready For Next Call
Subject - AgentStatus
Category-CurrentTime
Objects - Agent,GroupAgents,Place,GroupPlaces.
[/b]
I have created the separate stat to apply filters for each not ready reason.
Looking Forward for Your Suggestions.

Title: Re: Not Ready Reason
Post by: cavagnaro on June 21, 2016, 12:06:55 PM

Search the forum please. With VB script is possible

Enviado de meu E6633 usando Tapatalk

Title: Re: Not Ready Reason
Post by: anandapriyan on July 07, 2016, 11:04:04 AM

Thanks For your Reply,
I have tried the following method, In the Filter options if we give the Conditions such as Break ||[or] Lunch.
When the agent goes to the [b]Not ready Reason Break[/b]  It will start the duration  but when the agent goes to the not ready reason lunch , the stat not get counting from start. Kindly looking forward for your suggestions.

I used the VB Script to display the not ready reason name, But i need the [b]suggestions [/b]on the not ready reason [b]duration[/b] in the single stat .

Title: Re: Not Ready Reason
Post by: Tambo on July 07, 2016, 12:41:37 PM

search for ccpulse on here there are plenty of posts to tell you exactly what to do with filters etc

Title: Re: Not Ready Reason
Post by: Tambo on July 07, 2016, 12:45:01 PM

or search PairExist which will give you the filters

Title: Re: Not Ready Reason
Post by: n3vek7 on July 07, 2016, 05:37:29 PM

You'll find more info in StatServer user guide, search for filters.

Here's an example : PairExists(Reasons, "NotReadyReasonCode", [value])