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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 22, 2016, 10:45:18 AM

Title: Filter not in DMA
Post by: PFCCWA on June 22, 2016, 10:45:18 AM

hello,

I have enabled release party option in t-server (Avaya CM) however after creating a filter in statserver (8.1), it is not appearing on DMA.
I am trying to apply it against the Inbound_Calls agent statistic to determine how many calls were released by agent and remotely.

I have created a number of filters using different types but none appear -even after statserver restart :
ReleaseParty1=PairExists(Extensions,"ReleasingParty", "1 Local”)
ReleaseParty2=PairExists(Extensions,"ReleasingParty", "2 Remote”)
ReleaseParty3=PairExists(Extensions,"ReleasingParty", "3 Unknown”)
ReleasePartyLocalv2=PairExists("ReleasingParty","1 Local”)
ReleasePartyLocalv3=PairExist("ReleasingParty","1 Local”)
ReleasePartyv4=PairExists('ReleasingParty','1 Local')

from t-server log:
@15:18:53.9328 [0] 8.1.001.41 distribute_response: message EventReleased
AttributeEventSequenceNumber 0000000000121da7
AttributeTimeinuSecs 932822
AttributeTimeinSecs 1466518733 (15:18:53)
AttributeExtensions [28] 00 01 00 00..
'ReleasingParty' '1 Local'

other filters created are appearing including a new one I set up for a non related KVP.
are these filters valid?

thanks,

Title: Re: Filter not in DMA
Post by: Kubig on June 22, 2016, 11:17:53 AM

Your filters seem to be ok, what says StatServer log?

Title: Re: Filter not in DMA
Post by: Tambo on June 22, 2016, 01:29:04 PM

did you create it in DMA first?
you need to deactivate it first then you need to select it in there and normally an OOH restart to capture this if memory serves me right

Title: Re: Filter not in DMA
Post by: PFCCWA on June 22, 2016, 01:31:02 PM

thanks both

was showing a symbol error in statserver logs.
now resolved

Title: Re: Filter not in DMA
Post by: Adam G on June 22, 2016, 10:23:28 PM

ReleasePartyv4=PairExists('ReleasingParty','1 Local')

Should be in double quotes:

ReleasePartyv4=PairExists("ReleasingParty","1 Local")