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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Campfire on June 24, 2016, 07:32:05 AM

Title: T server - No Event Abaondoned
Post by: Campfire on June 24, 2016, 07:32:05 AM

Hi Guys,

I have a scenario where I am not seeing even abandoned for a call due to reasons unknown. Can anyone explain what is "sending abandoned, not released" ? Because I see there was an outbound call made from the extension at the same time and suspect the extesnsion was removed from this call before event ringing was sent. Any idea?

15:23:19.526 Trc 04542 EventCallPartyDeleted sent to [564] (00000005 CIM_IC_V_APR_1 10.163.43.24:60550)
@15:23:19.5260 [gctm] Call [04440284d3610386/2710,sES,t0M,l1] applyReleasingPartyCtrlDigits
@15:23:19.5260 [gctmi] Party [04440284d3610386:7312312,s800,tUNK,rDST,lUNK] processRtpStopped
@15:23:19.5260 [gctmi] Party [04440284d3610386:7312312,s800,tUNK,rDST,lUNK] processReleased
@15:23:19.5260 [gctm] Party [04440284d3610386:7312312,s800,tUNK,rDST,lUNK] sending abandoned, not released
@15:23:19.5260 [gctm] Party [04440284d3610386:7312312,s800,tUNK,rDST,lUNK] Changing state to 0
@15:23:19.5260 [gctm] Call [04440284d3610386/2710,sES,t0M,l0] setNbrCallLegs for PartyParty [04440284d3610386:7312312,s0,tUNK,rDST,lUNK]
@15:23:19.5260 [gctm] Call [04440284d3610386/2710,sES,t0M,l0] Setting timer to 0P:2000mS
@15:23:19.5260 [gctm] Party [04440284d3610386:7312312,s0,tUNK,rDST,lUNK] deleting.
@15:23:19.5260 [ISCC] Party removed [ssp view]:
@ c:04440284d3610386,0000000004cdf1e0 @ m:0000000000000000,0000000000000000,0000000000000000 p:1 i:00002710 nw:00000000:00000000000030e7 t:2
- p:00000000032b9d60 @ c:04440284d3610386,0000000004cdf1e0 r:2 t:1 s:0 n:7312312
@15:23:19.5260 [ISCC] Party removed:
@ c:04440284d3610386,0000000004cdf1e0 @ m:0000000000000000,0000000000000000 p:1 i:00002710 nw:00000000000030e7 t:2
- p:0000000000000000,00000000032b9d60 @ c:04440284d3610386,0000000004cdf1e0 r:2 ----- n:7312312:
@15:23:19.5260 [ISCC] Party object is removed: p:0000000000000000,0000000000000000 n:7312312:

Title: Re: T server - No Event Abaondoned
Post by: cavagnaro on June 24, 2016, 01:04:14 PM

Increase logs to debug level at least

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