Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vegeta on June 30, 2016, 03:33:24 PM

Title: Searching for some options to read Advisor/Agent DN in IWS during interaction
Post by: Vegeta on June 30, 2016, 03:33:24 PM

Dear Genesys Wizards,

I am a newbie to the Genesys development so I would request you to please bear , if my question sounds so fundamental.
Tried searching in forums but my search text hasn't got anything useful.

I am trying to get the advisor DN in my IWS code , when a interaction is landed or initialized not sure if that is a attached data at this point my call routing strategy doesn't carry that information.

So this DN is this a attribute ? I have spent some time with API reference not much luck.

Please help.

Title: Re: Searching for some options to read Advisor/Agent DN in IWS during interaction
Post by: Tambo on July 01, 2016, 11:49:21 AM

sorry don't know what you are wanting to do.

if you look at tserver, sip server or urs logs you can see the DN being targeted along with agent login id.

Title: Re: Searching for some options to read Advisor/Agent DN in IWS during interaction
Post by: Vegeta on July 05, 2016, 08:05:06 AM

Hi Tambo,

I am trying to read the  DN as I understood the extension the advisor/Agent is logged in to from IWS code

Thanks for your reply.