Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maya on June 30, 2016, 07:23:35 PM

Title: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: Maya on June 30, 2016, 07:23:35 PM

Hello All, Is anyone recently upgraded Social media to version 8.5.3 ? if yes, are there any specific settings we need to do for Facebook Chat to work ?

I am facing issue where chats are coming to cloud and then to agent but getting error "Lost connection to Facebook" in workspace . Anyone experienced same ?

Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: cavagnaro on June 30, 2016, 07:42:04 PM

Since 8.5.2 the drivers are on cloud. Therefore you need to configure new settings and register your application on Genesys cloud. It is described on Web documentation.


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Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: nonny on July 01, 2016, 12:39:38 AM

Really?  They've forced cloud?

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Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: cavagnaro on July 01, 2016, 12:41:53 AM

Yes...read docs. Why would I be kidding lol

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Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: cavagnaro on July 01, 2016, 12:43:02 AM

Well cloud is only a bridge, you still need all your local services. They will digest the FB API for you and send same messages now. Faster adaptation to FB constant changes.

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Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: Airex on August 18, 2016, 12:09:08 PM

While  you're upgrading 8.5.3, probably you'll get an error something like "Found no root post in batch", Genesys currently working on a fix. just fyi.

Title: Re: Social media 8.5.3 upgrade (Facebook and Twitter)
Post by: cavagnaro on August 18, 2016, 02:52:05 PM

Oh cool lol

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