Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on July 05, 2016, 07:49:43 AM

Title: Disposition codes in the CCPulse
Post by: anandapriyan on July 05, 2016, 07:49:43 AM

Hi ,

Whether it is possible to display the Agent disposition codes in the CCPulse. If so looking forward for your suggestions. I have done for agent not ready reason state, whether the steps are similar to that. ?

Title: Re: Disposition codes in the CCPulse
Post by: Tambo on July 05, 2016, 08:37:53 AM

yes, this might help

http://www.sggu.com/smf/index.php/topic,8937.msg40012.html#msg40012

Title: Re: Disposition codes in the CCPulse
Post by: nonny on July 05, 2016, 09:12:51 AM

Are you looking to display these in a current state view?  Depending on your environment disposition codes may change during and then after the call.

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Title: Re: Disposition codes in the CCPulse
Post by: anandapriyan on July 05, 2016, 09:42:17 AM

Thanks, After the call completed , the disposition codes should display the values. Can you please suggest the meaning of [b]USER EVENT[/b] in the main mask. From where the disposition codes will be available. Can you suggest how to create the custom disposition codes ?