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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yrathod on July 05, 2016, 10:38:05 AM

Title: Before IWS sending RequestAgentNotReady to SIP we are getting EventAgentNotReady
Post by: yrathod on July 05, 2016, 10:38:05 AM

Hi All,

I am trying to figure out why i am getting [b]EventAgentNotReady[/b] even IWS didnt send any [b]RequestAgentNotReady[/b].
after getting [b]EventAgentNotReady[/b] agent sending request to SIP for [b]RequstAnswerCall[/b] and getting EventError.

EventError after RequestAnswerCall

@09:25:07.9287 [0] send_to_client: message EventError
(Object not known)
AttributeEventSequenceNumber 00000000005ade3c
AttributeTimeinuSecs 928786
AttributeTimeinSecs 1467123907 (09:25:07)
AttributeErrorCode 1143
AttributeErrorMessage 'Object not known'
AttributeConnID XXXXXXXX
AttributeThisDN 'XXXXX'
AttributeReferenceID 14
AttributeClientID 17745


@09:25:11.3135 [0] send_to_client: message EventError
(Call has disconnected)
AttributeEventSequenceNumber 00000000005ade4a
AttributeTimeinuSecs 313578
AttributeTimeinSecs 1467123911 (09:25:11)
AttributeErrorCode 237
AttributeErrorMessage 'call disconnected'
AttributeConnID XXXXXXXXX
AttributeThisDN 'XXXXX'
AttributeReferenceID 14
AttributeClientID 17745


can some one help me out why this scenario happen.


Thank you.

Title: Re: Before IWS sending RequestAgentNotReady to SIP we are getting EventAgentNotReady
Post by: genesysguru on July 05, 2016, 03:00:04 PM

RONA timeout?

Regards