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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on July 06, 2016, 12:36:06 PM

Title: Automatic URS Strategy Execution
Post by: Raja Sekhar on July 06, 2016, 12:36:06 PM

Hi Experts,

I have a question.

Can we execute URS strategy automatically based on some timer , so that i would like to use URS like a dialer, example: to check agent availiblity and connect the call to customer.

I know the strategy can be executed through business process, but using Interaction server Make call features will not work.

If it possible to triger strategy from SOAP API, please share the documentation link

So , waiting for some interesting replies.

Regards,
Raja

Title: Re: Automatic URS Strategy Execution
Post by: cavagnaro on July 06, 2016, 01:25:17 PM

On IRD you can, right click the root object of Loading tab (URS itself) and will get the schedule option

Enviado de meu E6633 usando Tapatalk

Title: Re: Automatic URS Strategy Execution
Post by: terry on July 06, 2016, 04:20:39 PM

Take more or less recent 8.1.4 URS.

Set option static_strategy for some tenant (in tenant annex default) to the value of some strategy defined in this tenant.
On start URS will begin running this strategy - you can organize it as infinite loop periodically doing something.

If http API going to be used , setup URS http server (set port with ID http. Start URS and run Web request with browser http://host:port/urs/help.
Look for topic starting new strategy, Web command start.

Title: Re: Automatic URS Strategy Execution
Post by: Raja Sekhar on July 07, 2016, 09:08:26 AM

Thank you Terry it works.

I have configured in URS options - Key -  static_strategy and values as name of strategy.

:)