Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on July 08, 2016, 04:38:56 AM

Title: How to add a queue in WFM
Post by: Leonxxx86 on July 08, 2016, 04:38:56 AM

Greeting Genesys Engineers,

How to add a queue in WFM, what needs to be done? not sure if this info is enough.

Thanks

Title: Re: How to add a queue in WFM
Post by: Tambo on July 08, 2016, 10:23:27 AM

emm more info needed, what WFM for instance ???

Title: Re: How to add a queue in WFM
Post by: Kubig on July 08, 2016, 10:54:05 AM

Through the Configuration Utility, where you can add/edit used statistics and related objects for particular activities.

Title: Re: How to add a queue in WFM
Post by: cavagnaro on July 08, 2016, 12:23:20 PM

But if you don't even know that, please ask a professional to do it
WFM can be easily messed up if you have no clue what you are doing

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