Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on July 11, 2016, 11:11:51 AM

Title: KVPs with Chat Connect Request
Post by: upk_singhm on July 11, 2016, 11:11:51 AM

Hi Team,
I have a chat 8.1 setup, Now I want to send some KVPs alongwith my Chat open request from WebAPIs using the customer web interface.

Has anyone done this before? Appreciate if you can help.

Thanks,
Upkar

Title: Re: KVPs with Chat Connect Request
Post by: Kubig on July 11, 2016, 11:22:00 AM

You can use two available methods from WebAPI API which offers you to update the KVPs:

[list type=decimal]
[li]RequestChat() method with userdata collection as one of the available argument[/li]
[li]UpdateUserData() method with userdata collection as one of the available argument[/li]
[/list]

For more information, read the WebAPI guides (dev,dep, API ref)