Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on July 11, 2016, 02:33:00 PM

Title: Chat Attachment File Size
Post by: upk_singhm on July 11, 2016, 02:33:00 PM

Hello Everyone,
Can someone tell me where is the file size for a chat attachment controlled both for the Web Chat Client as well as Agent side?


Appreciate your help.

Title: Re: Chat Attachment File Size
Post by: cavagnaro on July 11, 2016, 03:41:22 PM

Chat attachment? There is no such thing...

Title: Re: Chat Attachment File Size
Post by: upk_singhm on July 12, 2016, 11:57:36 AM

Well there is coz' we are doing it currently, but I can't remember where are the file sizes controlled from.

Title: Re: Chat Attachment File Size
Post by: cavagnaro on July 12, 2016, 12:11:14 PM

Maybe as custom solution from you, but not part of Genesys Chat solution. Therefore you will need to check your architecture to find out.
Or show me on documentation where is the "Attach" as a feature please.