Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dirk.levens on July 11, 2016, 03:04:47 PM

Title: How to get multiple alarms of the same type in SCI
Post by: dirk.levens on July 11, 2016, 03:04:47 PM

Hi all,

i have setup several "dispatcher" queue's for different teams to catch all email interactions that cannot be categorized.
My goal is to have alarms in SCI if any of the dispatcher queue's is having more than 10 interactions.

All of this is working, i'm getting the alarm in SCI, it's showing up for the first queue reaching 10 interactions, but as long as it's timer hasn't expired and stays on SCI, Alarms for other queue's are not appearing in SCI.

I assume, because the error code used for the different queue's is the same.

However, for the different teams, i would like to see the same warning (eg Dispatcher queue for team A > 10 interactions, Dispatcher queue for team B > 10, ....)

The command i'm using to display the error in SCI: Alarm[22006,Cat[v_stratname, ' | ',v_int_inqueue,' mails in Dispatcher Q']]
22006 has been configured as a custom error.
--> how can i have SCI show several Alarms for the same error type?

Hope someone has a suggestion,
Dirk

Title: Re: How to get multiple alarms of the same type in SCI
Post by: cavagnaro on July 11, 2016, 03:40:46 PM

Can't because is a unique ID, the trigger is the Alarm ID number, you would have to create one alarm per Queue.